EvenUp

Backend Engineer

• Build and evolve scalable backend systems that power growth initiatives across the platform
• Enable experimentation, feature rollouts, and data-driven iteration through robust backend frameworks and services
• Partner cross-functionally with Product, Data, and Engineering to translate growth and product needs into scalable technical solutions
• Own complex engineering projects end-to-end, from design through deployment and iteration
• Uphold high standards for performance, scalability, reliability, and security
• Contribute to the development of a strong engineering culture as the Toronto presence continues to grow

Senior Backend Engineer, Growth – Agents

Frontend Engineer

• Build and maintain scalable, high-quality frontend systems that power core product experiences
• Translate product and design requirements into intuitive, accessible, and performant user interfaces
• Contribute to frontend architecture decisions that support long-term maintainability and scalability
• Partner cross-functionally with Product, Design, and Backend teams to deliver end-to-end features
• Uphold a high bar for performance, accessibility, and user experience
• Contribute to a strong frontend engineering culture through mentorship and best practices
• Design and implement high-performance, accessible, and elegant user interfaces for EvenUp’s AI-driven platform.
• Work closely with Product, Design, and Backend teams to bring new features to life with exceptional quality and responsiveness.
• Contribute to architectural decisions across major product surfaces, ensuring scalability, maintainability, and long-term performance.
• Develop and maintain design system components and shared frontend libraries to streamline development across teams.
• Optimize applications for speed, accessibility (a11y), SEO, and responsiveness across devices and browsers.
• Play a key role in complex projects from ideation through deployment, while mentoring peers and promoting frontend best practices in a fast-paced environment.

Senior Frontend Engineer, Growth – Agents

Onboarding Specialist

• Lead comprehensive onboarding sessions for new customers, including trial kickoff calls, live demos, and tailored training sessions covering EvenUp’s suite of products.
• Facilitate the smooth handoff from Sales to Customer Success by ensuring all critical customer information is accurately collected and documented.
• Implement a structured onboarding process for your clients, ensuring that key milestones are met (e.g., trial kickoff call, product feedback meetings, account reviews, and transition calls).
• Develop and deliver high-impact onboarding and training sessions to equip customers with the skills necessary to use EvenUp’s platform effectively.
• Lead product demonstrations covering key features of EvenUp’s Claims Intelligence Platform.
• Ensure all potential users are active in the EvenUp portal and support continuous learning through follow-up sessions and best-practice sharing.
• Collaborate closely with Account Executives (AEs), Customer Success Managers (CSM), Product, Legal/Medical Operations, and Engineering teams to ensure customer requirements and feedback are promptly addressed.
• Act as the primary point of contact during the onboarding trial period, tracking key metrics (e.g., user engagement, demand submissions, software utilization) via platforms like Vitally and escalating issues when necessary.
• Mentor and support junior onboarding team members while refining onboarding strategies to achieve higher trial conversion rates.
• Engage with key decision-makers and firm champions to establish strategic success metrics and ensure alignment on implementation milestones.
• Lead high-level review sessions (e.g., account strategy sessions and transition meetings) to discuss trial performance, identify upsell or cross-sell opportunities, and gather actionable feedback.
• Advocate for continuous customer improvement by initiating meetings with customers to troubleshoot problems, optimize workflows, and set clear next steps toward long-term success.

Customer Onboarding Specialist, Enterprise

Manager

• Open insurance claims and serve as the primary liaison with adjusters and carriers.
• Request, track, and organize medical records, bills, and police reports.
• Ensure treatment progression and awareness of treatment outcomes.
• Identify and proactively resolve lien and subrogation issues.
• Collaborate with lead paralegals to prepare complete, accurate case files for demand.
• Communicate with clients daily to guide them through the pre-litigation process.
• Maintain case timelines and ensure milestones are met with precision.
• Spot and eliminate operational inefficiencies to drive speed and accuracy.
• Uphold the highest standards in documentation, file integrity, and communication.

Senior Backend Engineer, Growth – Agents

Senior Frontend Engineer, Growth – Agents

Customer Onboarding Specialist, Enterprise

Personal Injury Pre-Litigation Associate, Case Manager