Implement new AI tools (low and no-code) to mine a rich and ever-growing repository of data to expose and track key themes, pain points, and feature requests for the product development organization
Own the operational cadence of the EPD organization. You will continuously look for ways to streamline workflows, improve cross-team communication, and eliminate operational friction.
Take hands-on ownership of critical internal and external projects, including supporting the operational rollouts of new lines of business.
Assist in structuring and executing our Quarterly EPD Planning cycles, building out a more mature planning process as the team scales.

Requirements

5+ years of work experience in a fast-paced environment (SaaS, Tech, or Analytics)
Proven experience in building and deploying low-code/no-code AI solutions (e.g., OpenAI APIs, custom GPTs, Zapier) to automate workflows and synthesize complex data.
Expertise in data analysis and manipulation using SQL or BI tools.
A track record of successfully partnering with Product, Engineering, and Design teams to drive alignment and execute complex programs.
You are comfortable rolling up your sleeves to handle day-to-day operations (like managing meeting agendas or onboarding docs) while keeping an eye on long-term scalability and delegation.
You excel at taking messy, undefined processes (like incident management or beta testing) and building clean, scalable workflows around them.
You understand the importance of user feedback and are passionate about building the operational pipes that connect user research to product execution.

Benefits

Choice of medical, dental, and vision insurance plans for you and your family
Additional insurance coverage options for life, accident, or critical illness
Flexible paid time off, sick leave, short-term and long-term disability
10 US observed holidays, and Canadian statutory holidays by province
A home office stipend
401(k) for US-based employees and RRSP for Canada-based employees
Paid parental leave
A local in-person meet-up program
Hubs in San Francisco and Toronto

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

low-code AI solutionsno-code AI solutionsdata analysisdata manipulationSQLBI toolsOpenAI APIscustom GPTsZapierworkflow automation

Soft Skills

cross-team communicationoperational ownershipstreamlining workflowsproject managementscalabilitydelegationproblem-solvinguser feedback integrationprocess improvementcollaboration