Eventeny

Events

• Develop and execute a comprehensive event marketing plan supporting lead generation, pipeline acceleration, and customer retention.
• Partner with Sales and Customer Success to identify target accounts, define event objectives, and align event activities with GTM priorities.
• Evaluate and recommend which annual conferences and trade shows to attend based on ROI and strategic impact.
• Plan and launch regional meetups or customer events to build community and engagement.
• Manage all event logistics, including booth design, shipping, travel, collateral, and on-site execution.
• Oversee timelines, budgets, and vendor relationships to ensure each event runs smoothly and efficiently.
• Collaborate with the creative team on branded experiences, signage, giveaways, and pre/post-event campaigns.
• Capture leads, feedback, and data from each event to continuously optimize performance.
• Track event-driven leads, influence on pipeline, and ROI using CRM and marketing automation tools.
• Work closely with Sales to ensure leads are properly followed up and attributed.
• Design retention-focused activations at events — such as customer appreciation moments or live feedback sessions.
• Analyze results, report on KPIs, and make data-informed recommendations for future events.

Field Marketer, Events Coordinator

QA Engineer

• Lead the Technical Evolution: Mentor and upskill the QA specialist team, transitioning from a, primarily, manual workflow practice to a standardized QA model including automated regression testing and technical documentation.
• Act as the "Gatekeeper": Collaborate directly with Engineering, Product, and Design to ensure every release meets a high standard for quality and stability.
• Implement Hybrid Testing: Maintain high-quality manual testing while building out automated frameworks to reduce overhead.
• Manage the Bug Lifecycle: Triage issues based on customer impact and business goals, ensuring the Engineering team is focused on the most critical friction points.
• Scale the Culture: Foster a culture of "Quality-First" within the broader team, ensuring that speed of growth never comes at the expense of our customers' trust.
• Product Expertise: Become an absolute expert on the Eventeny product to anticipate how new features might break existing workflows for a 5,000+ person festival or convention.

Quality Assurance Manager

Financial Planning and Analysis

• Support the update and maintenance of the company's FP&A model.
• Perform monthly variance analysis (actuals vs. plan) and identify key drivers and actionable insights.
• Analyze key business metrics such as revenue growth, CAC, LTV, and margin to evaluate performance.
• Partner with teams across Sales, Marketing, and Product to evaluate initiatives and improve ROI.
• Translate financial and operational data into clear insights and recommendations for leadership.
• Support strategic projects such as pricing, cost optimization, and growth initiatives.
• Take ownership of gathering, cleaning, and structuring data from multiple sources to ensure accuracy and usability.
• Build and maintain scalable reporting frameworks, dashboards, and KPI tracking systems.
• Standardize recurring reports and improve the speed and quality of business insights.
• Identify opportunities to automate and streamline data workflows.
• Conduct cohort analysis, retention tracking, and unit economics evaluation.
• Monitor and improve visibility into key SaaS metrics and performance drivers.
• Oversee accounts payable processes to ensure timely, accurate, and well-controlled expense management.
• Review and monitor company spending.
• Identify trends, anomalies, and cost-saving opportunities.
• Act as a finance partner to various teams, providing data-driven support for day-to-day and strategic decisions.

Financial Analyst

Sales

• Conduct high-volume and targeted outreach to inbound and outbound leads to secure interest in Eventeny.
• Meet with potential customers to aid them in selecting Eventeny.
• Become a product expert and consultative seller, tailoring Eventeny’s value to each customer.
• Develop customer empathy and product expertise around Eventeny.
• Support customers at the beginning of their journey on Eventeny, and promote long-term success.
• Collaborate closely with internal teams to improve the sales pipeline and user experience.
• Identify new lead generation channels and strategies to further build the Eventeny pipeline.
• Provide the Eventeny team with feedback based on reports from customers.

Software Sales Specialist

Customer Success Manager

• Maintain a positive, empathetic, and professional attitude in every customer interaction.
• Communicate with customers across multiple channels—including email, phone, virtual meetings, and community forums—with clarity, patience, and professionalism.
• Develop deep expertise in the Eventeny platform and stay up to date on new features, workflows, and best practices.
• Translate product knowledge into clear guidance, offering creative and effective solutions to complex customer challenges.
• Meet established SLA standards for first response time and ensure timely issue resolution within defined service-level expectations.
• Accurately document customer interactions, issues, feedback, and resolutions to support internal visibility and continuous improvement.
• Create and share educational resources—such as help articles, webinars, videos, and community posts—to empower customers and reduce support volume.
• Identify recurring issues, customer pain points, product gaps, and relay insights to internal teams to inform product and process enhancements.
• Serve as a liaison between customers and internal teams, advocating for customer needs and ensuring a seamless experience.
• Provide excellent conversational support that prioritizes customer satisfaction, clarity, and efficiency.
• Collaborate closely with the Hardware Operations and Technical Support teams to troubleshoot issues and ensure smooth event execution.
• Through cross-training, serve as a backup to specialty areas including Onboarding, Enterprise Support, or Hardware Operations Support.

Field Marketer, Events Coordinator

Quality Assurance Manager

Financial Analyst

Software Sales Specialist

Customer Success Specialist