Europ Assistance Brasil

Manager

• Monitor operation performance using available reports and dashboards
• Oversee and manage operational costs
• Analyze and address deviations in contractual KPIs with effective action plans
• Recommend improvements to current processes
• Develop the team of Coordinators and Supervisors
• Ensure operational quality through established quality processes and methodologies
• Be available to support operations during alternative hours and contingency situations
• Ensure excellence in customer service delivery together with the quality and training teams

Customer Service Manager – CCO