Eurofins

Inside Sales Associate

Eurofins

full-time

Posted on:

Location Type: Remote

Location: Fairfield • Ohio • United States

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Salary

💰 $16 - $17 per hour

About the role

  • Field 30-40 inbound calls per day requiring active listening and documenting customer details
  • Quickly understand and analyze customer needs to provide logical solutions
  • Explain DDC’s products and services in a professional manner via phone, email, text message, or chat
  • Utilize consultative sales techniques to overcome objections and close sales
  • Maintain a high level of professionalism and sensitivity when handling confidential or emotional inquiries
  • Achieve or exceed performance goals including Closing %, Revenue Per Call, and Calls Per Day
  • Escalate customer needs that require additional knowledge or ability to leadership
  • Research required information using available resources
  • Attend training and coaching sessions to develop relevant knowledge and skills
  • Able to document information in an application while on an active call
  • Able to learn other database and communication software, as applicable
  • Follow DDC procedures and guidelines to ensure that DDC’s services are offered in a manner consistent with our mission and vision statements

Requirements

  • One (1) to two (2) years of previous sales experience (retail, inside sales, or logistics)
  • High school diploma or equivalent required
  • Strong persuasive communication skills and the ability to build rapport with customers
  • Strong emotional intelligence and the ability to handle sensitive conversations with discretion
  • Results-driven and able to maintain and sustain individual and company goals
  • Excellent time management and problem-solving skills
  • Proficient computer and typing skills with the ability to learn new software
  • Ability to demonstrate and uphold the highest levels of ethical behavior and confidentiality
  • Completion of HIPPA training
Benefits
  • Excellent full time benefits including comprehensive medical coverage
  • dental and vision options
  • Life and disability insurance
  • 401(k) with company match
  • Paid vacation and holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales experienceconsultative sales techniquesperformance goalsproblem-solving skillscomputer skillstyping skillsdatabase softwarecommunication software
Soft Skills
active listeningpersuasive communicationemotional intelligencerapport buildingdiscretionresults-driventime managementprofessionalism
Certifications
high school diplomaHIPAA training