Eurofins

Start-Up Program Manager – Testing, Laboratory

Eurofins

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇻🇳 Vietnam

Visit company website
✨ AI Apply
Apply

Job Level

Mid-LevelSenior

About the role

  • Overall responsibility for proactively driving all onboarding activities, problem solving, secure support of other functions, escalate issues
  • Coordinate with the GSE team and support registration in Scoro for Asia GKAM/BD.
  • Coordinate support from technical team and laboratories
  • Set up and manage program documentation including program manuals, TRFs, report templates, etc.
  • Notify labs of new client onboarding and ensure awareness via SharePoint.
  • Set up and coordinate kick-off calls for new programs.
  • Train labs on onboarding material.
  • Proactively seek feedback from involved labs about readiness
  • Formally hand over program to Operations PM
  • Follow defined process and participate in improving process
  • Progressively learn technical aspects of programs to reduce dependency on tech team
  • Learns to use all existing tools to gather and enter program information
  • Documentation on sharepoint maintenance
  • Overall responsibility for proactively managing existing programs
  • Manage updates of program documentation and memo distribution to relevant stakeholders.
  • Timely communicate with clients regarding technical queries or testing issues.
  • Prepare weekly/monthly performance reports covering TAT, revenue, lab/vendor performance.
  • Track record of the vendor outreach activities of the programs, monitoring sourcing shift.
  • Data analytics report of the overall vendor engaging activities with the regional sales team, align with GKAM’s business strategies.
  • Manage program changes based on GKAM/BD or technical team inputs.
  • Documentation on sharepoint maintenance
  • Escalation point & monitoring performance for Operation PMs with technical queries etc
  • Documentation on sharepoint maintenance

Requirements

  • Fluency in English; Additional languages like Mandarin, Tiếng Việt, Hindi, Bengali) are a plus.
  • Bachelor’s degree in Business, Engineering, or comparable experience.
  • Strong interpersonal and cross-cultural communication skills.
  • 3–5 years of experience in project or program management with data analytics skills.
  • Experience with customer onboarding processes, technical documentation, new product development or new product introduction.
  • Positive attitude and values.
  • Strong team spirit and collaboration.
  • Open-mindedness and adaptability.
  • Proactive, supportive, and optimistic approach.
  • Embraces challenges with resilience and flexibility.
  • Willingness to work flexible hours and overtime when necessary
  • Attention to detail, proactivity.
Benefits
  • 13-month bonus
  • Performance bonus: subject to performance
  • Leaves: 16 - 18 annual leaves, 1 birthday leave
  • Allowances: Lunch, Phone
  • Added healthcare package for family member
  • Mandatory insurance from probation

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data analyticsproject managementprogram managementtechnical documentationcustomer onboardingnew product developmentnew product introduction
Soft skills
interpersonal communicationcross-cultural communicationteam spiritcollaborationopen-mindednessadaptabilityproactivityresilienceflexibilityattention to detail
Certifications
Bachelor’s degree in BusinessBachelor’s degree in Engineering