Senior Operations Performance Analyst
EUROCLEAR UK & INTERNATIONAL LIMITED
full-time
Posted on:
Location Type: Hybrid
Location: London • United Kingdom
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Job Level
About the role
- Responsible for producing and developing MI/BI (Business Intelligence/Business Improvement) reports
- Identifying and interpreting trends or patterns to improve data accuracy and ensuring that these improvements are reflected in reporting
- Working closely with other teams in ClearBank to understand data sources and table structures to create meaningful and insightful reporting for Operations
- Liaising with department leads and managers to understand data and insight needs
- Develop and maintaining a consistent model for reporting and analysing Operational performance through tracking of key SLA and SLOs aligned to each function
- Coordinating all reporting relating to Operations
- Supporting demand / capacity management modelling and planning for ClearBank Operations
- Tracking and reporting on headcount aligned to budget and requirements for Operations
- Analysing data and trends to influence and drive operational efficiency making data driven decisions
- Work with stakeholders to gather requirements and shape proposed solutions to ensure they answer key business questions
- Take complex data and create clear outputs, presenting key insights to a senior audience in an impactful way
Requirements
- Strong analytical and reporting skills, experience in Dashboard design, Data visualisation techniques and automation of data feeds
- Salesforce experience to enable you to analyse customer and pipeline data, build insightful dashboards, and generate actionable recommendations that support commercial decision‑making and drive revenue growth
- SQL Proficiency: Demonstrated expertise in writing complex SQL queries to prepare data for analysis, data visualisation and report creation
- Experience in handling large data sets, combining data from multiple sources
- Experience in using Tableau or other data visualisation tools
- Excellent Excel skills, with experience in collecting data, and producing analysis and reports to drive decision making
- Experience in working cross-functionally and within a group structure
- Ability to build the case for change, drawing on data and analytical techniques where appropriate, and influencing senior stakeholders
- Ability to effectively partner with various levels of management
- Excellent communication and interpersonal abilities
- An attitude of teamwork and collaboration for productive working relationships
- Begin and ends with the customer - personally role models that customers are the reason why we are here; places the achievement of excellent customer solutions at the heart of the organisation
- Strong organisational skills take a clear, structured approach to planning and delivering activities, prioritising and clear structured thought process
- Ability to work to deadlines, whilst maintaining high level of quality and competency.
Benefits
- We're flexible – We support a culture of flexibility which allows our employees to achieve a strong work-life balance.
- Offices – Work in a way that works for you – whether that’s in the London office, at home, or hybrid.
- Holiday – 27 days of annual leave per year, plus bank holidays.
- Holiday buy/sell - Buy or sell up to five days of annual leave each year and shape your year around what matters most.
- Work abroad – You have the flexibility to work outside of the UK for up to 30 days in a rolling 12-month period.
- Socials – Regular social events open to all.
- Holiday swap – Option to swap your bank holidays to any other day of your choice.
- Wellbeing – 24/7 employee assistance programme including mental health support, life assurance and income protection.
- Bigger than ClearBank – Take a couple of days per year to do something that matters to you.
- Healthy living – Private healthcare and discounted dental cover, with employee perks and discounts.
- Family – Enhanced family-friendly leave.
- Personal development – We offer personal development budgets, opportunities to take part in role-related training and unlimited LinkedIn Learning.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Business IntelligenceData AnalysisDashboard DesignData VisualizationSQLTableauExcelData AutomationData ReportingOperational Performance Tracking
Soft Skills
Analytical SkillsCommunicationInterpersonal SkillsTeamworkCollaborationOrganizational SkillsInfluencing SkillsStakeholder ManagementProblem SolvingTime Management