Drive the strategy and execution for a specific operational excellence area (e.g., Quality Assurance or BPI)
Lead complex fraud investigations and provide subject matter expertise on difficult cases
Analyze broad fraud trends and translate them into process or detection improvements
Mentor and upskill investigators through calibrations, training, and documentation
Represent operational needs to cross-functional partners during product or policy changes

Requirements

3+ years of fraud operations experience with a proven track record of managing complex investigations
Experience leading operational excellence initiatives, such as Quality Assurance (QA) or Business Process Improvement (BPI)
Proficiency in SQL and data visualization tools such as Looker or Tableau to extract actionable insights
Strong communication and leadership skills to mentor investigators and represent the team to partners

Benefits

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Applicant Tracking System Keywords

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Hard Skills & Tools

fraud operationscomplex investigationsoperational excellenceQuality AssuranceBusiness Process ImprovementSQLdata visualizationLookerTableau

Soft Skills

communicationleadershipmentoringtraining