Ethena

Operations

• Administer and maintain the commercial team's tech stack, including Looker analytics, CRM platforms, marketing automation tools, and sales enablement software.
• Act as an owner of Ethena’s data warehouse, where Ethena combines commercial data (e.g. Salesforce/Hubspot) with product data (our application).
• Support the rollout of new tools, systems, and processes to enhance sales team effectiveness.
• Collaborate with Sales, Marketing, Customer Success and Engineering to ensure we deliver scalable and accurate analytics insights to customers.
• Develop, track, and analyze key metrics to improve performance across the commercial team.
• Implement automation to streamline lead management, pipeline tracking, and reporting processes.

Commercial Operations – Analytics Associate

Sales Engineer

• Partner with AEs and CSMs during the sales cycle to understand customer needs, demo Ethena’s platform with technical and contextual fluency, and create proposals that address customer pain points.
• Own and continuously refine the Ethena demo environment to reflect latest AI features, use cases, and real-world client setups.
• Build custom walkthroughs, prototypes, or lightly tailored demos for strategic deals (e.g., custom content builds, course editing demonstrations, integrations).
• Translate product, content and AI feature specs into customer-ready language - both in live calls and sales assets.
• Develop a deep understanding of our solutions, fielding technical and implementation-related questions on topics such as data security, HRIS integrations, and customization capabilities.
• Collect real-time feedback from prospects and relay back to Product and Engineering.
• Support RFPs, pilots, and security reviews with accurate, compelling responses.
• Create and maintain sales-ready assets (talk tracks, decks, video tutorials/looms, objection handling)