eTeamSponsor

Customer Success Manager

• Drive Revenue Growth & Account Success: Own and deliver 30% growth across all accounts by ensuring strong client adoption, usage, and long‑term success through proactive engagement and relationship management with coaches and key stakeholders.
• Lead Client Campaign Lifecycle: Manage the full campaign journey—from quick launch tutorials and campaign builds through launch execution, performance monitoring, post‑launch reviews, and 60–90‑day wrap‑ups, including planning future launches or relaunches.
• Client Enablement & Support: Conduct organizational user training, provide ongoing technical support, and ensure clients understand best practices to maximize product value and campaign effectiveness.
• Cross‑Functional Collaboration & Feedback Loop: Partner closely with Account Managers, Account Executives, Sales Leadership, Marketing, Product, and Operations to share updates, provide use cases, surface product feedback or bugs, and stay aligned on workflow or process changes.
• Operational Excellence & CRM Management: Maintain accurate documentation of all client notes, contacts, and activities in HubSpot CRM, stay informed on invoice status, and ensure clear communication across internal teams.

Client Success Manager