EstimateOne

IT Support Specialist

EstimateOne

full-time

Posted on:

Location Type: Hybrid

Location: Melbourne • 🇦🇺 Australia

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Salary

💰 A$70,000 per year

Job Level

Mid-LevelSenior

Tech Stack

Cyber SecurityMacOS

About the role

  • Provide first-level technical support to end-users, addressing hardware, software, and network-related issues.
  • Monitor and manage support tickets, ensuring timely resolution and proper documentation of issues and solutions.
  • Assist in setting up and configuring new hardware and software for employees, including desktops, laptops, and peripheral devices.
  • Diagnose and resolve technical issues related to operating systems, applications, and network connectivity.
  • Perform routine maintenance tasks, such as updates, backups, and system checks, to ensure the smooth operation of IT infrastructure.
  • Maintain accurate records of IT assets, configurations, and procedures, and update documentation as needed.
  • Work closely with the IT team to escalate complex issues and assist in larger projects as required.

Requirements

  • You have a strong understanding of computer hardware, operating systems (Windows, MacOS), and common software applications.
  • You have strong problem-solving skills and the ability to troubleshoot technical issues effectively.
  • You’re a clear and transparent communicator and have excellent communication skills, both verbal and written, to interact with non-technical users.
  • You’ve demonstrated a strong technical interest, particularly in Cyber Security or related IT fields.
  • You’re a systems thinker interested in improving the efficiency of internal team processes and tooling
  • You’re detail-oriented and organised
  • You can work independently and manage your time effectively
  • You like to roll your sleeves up and get your hands dirty wherever you can, and have an eagerness to learn and adapt to new technologies and procedures
  • You’re currently pursuing or have recently completed a degree in Cyber Security, Information Technology, Computer Science, or another related field.
  • If you have prior experience in a technical support role, it’s a bonus, but not mandatory.
Benefits
  • We’re a flexible workplace - you can work from home but need to be able to come in the office regularly for tech support and hardware needs.
  • If you need part-time arrangements let us know when you apply and we’ll see if we can make it work for you
  • $3,000 budget each year to put towards your professional development
  • $500 budget each year to put towards wellbeing
  • $500 each year to design your own WFH set up
  • You’ll get 5 days entrepreneurial leave per year, to work on your side projects and make them come to life
  • Paid Parental leave (16 week primary carer, 6 weeks secondary carer)
  • Volunteer leave
  • You’ll get access to 3 free & anonymous therapy sessions each year
  • We partake in business wide activities twice per quarter (think escape rooms, drawing classes, games afternoons, online trivia)
  • We also match non-profit donations 2:1

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical supporthardware troubleshootingsoftware troubleshootingnetwork troubleshootingoperating systemsWindowsMacOSsystem maintenancebackup proceduresdocumentation
Soft skills
problem-solvingcommunicationdetail-orientedorganisedindependenttime managementadaptabilityteam collaborationtransparencyeagerness to learn