Customer Information Analyst
Estes Forwarding Worldwide
full-time
Posted on:
Location: Virginia • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
SQL
About the role
- Act as liaison between different business units relating to TMS changes.
- Prepare ongoing daily, weekly, and monthly project status reports and schedules.
- Manage communication related to user requests between users, management, and vendors.
- Assist with coordinating and scheduling user acceptance testing.
- Ensure quality control on TMS through constant testing and working with users to identify problem areas.
- Manage issues with TMS as they arise with our users via our Issue Ticketing System.
- Manage ongoing setup changes to TMS.
- Work with Training team to develop training material on new enhancements to TMS.
- Work with users on troubleshooting potential issues with the TMS.
- Develop tools and reports for various operational needs throughout the company.
- Foster environment that encourages employees to ask for new and innovative tools.
- Build different reporting tools as needed by station staff.
- Manage growing list of scheduled reports to the different business units.
- Manage process improvement and assist implementation of best practices.
- If processes need to be improved, provide examples and solutions.
- Voice issues and concerns in a constructive manner in order to foster and promote a positive work environment.
- Lead and encourage creative problem solving among the different business units.
- Develop positive and professional relationships with all Estes Forwarding Worldwide employees, customers, and vendors.
- Assist with monthly updates and annual reviews to ensure complete and accurate information presentation.
- Demonstrate a high level of professionalism at all times including business meetings, client dinners, training, and off site business functions.
- Address all issues in a timely manner that could impact the business in accordance to Federal laws including, workplace harassment, and discrimination, immoral and improper conduct.
- Comply with company C-TPAT and TSA security procedures.
- Perform other duties as assigned.
Requirements
- Must be flexible, able to pay excellent attention to detail and work under pressure during periods of peak work volume.
- Working knowledge of MS Excel, Access, PowerPoint, Word, and Visio.
- Basic understanding of MS Excel formulas and report building.
- Proven ability to learn and work with new technology.
- Experience with SQL query building.
- Strong critical thinking and problem solving skills.
- Strong time management, organization, communication, and presentation skills.
- Consistently meet documented deadlines and objectives.
- Ability to multitask and prioritize work.
- Effective written and verbal communication skills.
- Must be able to clearly convey short and long-term defined goals.
- Ability to work independently or in a team setting, in a fast-paced environment.
- Must be mentally and emotionally capable of handling high stress environment.
- Ability to read, interpret, and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines.
- Ability to read and interpret complex business and/or technical documents.
- Ability to write comprehensive reports and detailed business correspondence.
- Ability to work with groups of people such as other departments and communicate known concepts.
- Ability to present to a group of departments.
- Ability to solve problems with a variety of concrete variables through semi-standardized solutions that require some ingenuity and analysis.
- Ability to draw inferences and follow prescribed and detailed procedures to solve moderately complex problems.
- Must be eligible to work in the United States. At this time, EFW will not sponsor a new applicant for employment authorization for this position.
- Minimum of a Bachelor's degree (or equivalent) and 0-2 years of experience. However, a combination of experience and/or education will be taken into consideration.
- Bachelor's degree in Business, Logistics, or other analytical field of study preferred.
- Licenses/Certifications: None required.
- Travel: None required.