Instructional Designer
MSX International
Job Level
Junior
About the role
- Process customer requests for advanced quotes (T2+, LTSA, multi-BU spare parts).
- Upload, review, and ensure completeness of RFQs/proposals in business systems.
- Validate technical conformance (model options, configurations, documentation, device compatibility).
- Perform accurate sizing and generate quotes in business systems.
- Collaborate with service technicians, support teams, and subject matter experts to resolve issues and validate requirements.
- Follow up with customers on proposals, clarifying questions and confirming purchase order status.
- Approve spare parts quotations for the proposal team.
- Maintain customer records and ensure compliance with documentation and retention policies.
- Ensure adherence to commercial policies, import/export regulations, contracts, and government requirements.
- Provide backup support to Proposal Engineers and Order Management to maintain service levels.
- Support continuous improvement initiatives by updating processes, documents, and tools.
- Conduct product, process, and tools training for new hires, and develop/refine training materials.
Requirements
- Bachelor’s degree (or advanced student) in Chemical, Mechanical, Electrical, or related engineering field.
- 1–2 years of experience in customer service, data entry, or related roles.
- 0–1 year of customer service experience within the Flow/Emerson organization.
- Strong proficiency in Windows and MS Office applications.
- English level B2 (Upper Intermediate) with strong communication skills.
- Willingness to work North America shift schedules.
