Establishment Labs

Junior Analyst – Export and Customer Service

Establishment Labs

full-time

Posted on:

Location Type: Hybrid

Location: Coyol • Costa Rica

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Job Level

Junior

About the role

  • Coordinate and execute all activities related with Customer Care and Export process from Costa Rica
  • Ensure that all export requests will be completed on time
  • Prioritize customer orders and initiate the inventory allocation process
  • Manage customer requirements and follow up with planning to ensure adequate levels of service
  • Process sales orders, track orders, and investigate problems
  • Process and report invoices for payment
  • Keep track and update the open order reports
  • Complete all export documentation to deliver products for customer orders
  • Follow up on exports to customers
  • Provide external and internal customer service
  • Governance the customs processes for the company
  • Provide information and assistance with internal or external audits of the company
  • Make quotes and comparisons of prices to obtain the best service and cost in the outbound of the company
  • Provide timely response on cargo status

Requirements

  • University degree in Customs Administration, Commerce, Industrial Engineering or related career (Completed)
  • 2 years’ experience in Logistics or related position
  • Proficiency with programs such as Excel, Microsoft Word, Power Point, etc.
  • Intermediate English (writing and reading) B2+
  • Plus knowledge SAP, Salesforce
Benefits
  • Equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability (visible and not visible), gender, gender identity or expression, or veteran status
  • Strive to be a more equal opportunity workplace
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
export processinventory allocationsales order processinginvoice processingexport documentationcustomer servicecustoms governanceauditinglogistics managementprice comparison
Soft Skills
customer requirements managementproblem investigationtimely responsecommunicationprioritizationcoordinationfollow-upservice orientationorganizational skillsattention to detail
Certifications
University degree in Customs AdministrationUniversity degree in CommerceUniversity degree in Industrial Engineering