Establishment Labs

Customer Success Manager

• Provide exceptional customer service based on the company’s mission and vision
• Process sales orders; track orders and investigate issues
• Process and report invoices for payment and credit notes for returns
• Respond to inquiries from customers regarding status of sales orders
• Follow up backorders and offer replacements to customers
• Coordinate pick-ups with customers and logistics providers
• Process and edit orders received from customers and resolve any discrepancies
• Collaborate with Supply Chain and freight forwarders to ensure orders ship timely and appropriately to customers
• Partner with Commercial Department and other Customer Success members to meet and exceed customer and internal expectations

Customer Success Analyst