Establishment Labs

Account Manager

• Promote the company's product sales
• Provide effective customer service using knowledge of the company's products and services
• Work closely with key external business partners and internal stakeholders
• Maximize sales and profit through the sale of implants and related products and solutions against the agreed sales plan
• Conduct operations of the sales role in line with internal procedure as well as external regulatory guidelines
• Understand the operation of products, features, and benefits
• Explain how our products are superior to the competition
• Assist in the build and development of our brand locally
• Communicate with Supply Chain for the correct supply of promotional materials
• Track pending orders and offer substitutions to customers
• Review orders received from customers and resolve any discrepancies
• Report field visit accurately and provide insights to the territory manager
• Segment customers with detailed information
• Be a point of contact for customers to provide the best possible service
• Create strong relationships in the operating room with customers to understand their needs

Account Executive

• Maximizing sales and profit through the sale of implants and related products and solutions against the agreed sales plan.
• Conduct operations of the sales role in line with internal procedure as well as external regulatory guidelines.
• Strong understanding of the operation of our products, features and benefits.
• You must have an understanding of the market and the competition so that you can explain how our products are superior.
• Assist in the build and development of our brand locally, in line with the global marketing strategy
• Communication with Supply Chain for the correct supply of promotional materials
• Tracking pending orders and offering substitutions to customers.
• Review together with customer Care orders received from customers and resolve any discrepancies.
• Communicate to Customer Care any special conditions of an order or a customer so that it can process orders in accordance with our terms and conditions of payment and orders are sent in a timely and appropriate manner to customers.
• Work closely with Marketing to meet and exceed internal and customer expectations.
• Report field visit accurately working on providing insights to the territory manager in order to get orientations
• Segment his customers in several categories with very detailed information
• Point of contact of his customers when it comes to providing the best possible service for any kind of issues the surgeon might have
• Be a business partner for his customer to help him grow his activity and revenue
• Go in the operating room with customers to create strong relationship, understand their needs and providing helpful advices when using our products.

Sales Representative

Engineer

• Provide technical support on product’s design for regulatory registrations/submissions
• Maintain updated any change or modification in product dossiers/technical documentation
• Monitor and assess the performance of marketed products
• Lead changes to improve current products
• Active participation in quality system support related with corrective and preventive actions associated with product’s design.
• Control indicators/progress the strategic projects.

RDI Sustaining Engineer

Customer Support

• Providing world class customer service to our Medical Devices customers and Field Sales Agents
• Timely and successful handling of inbound calls and all electronic inquiries
• Supporting order requests
• Acting as a liaison with other departments for account maintenance and other customer needs
• Maintaining positive & productive customer-centric relationships
• Proactively providing timely and effective communications to all internal partners and external customers
• Process requests received from customers and the sales teams including orders, returns, product pricing inquiries, and general customer account questions
• Responding to inquiries from customers regarding status of orders and returns, availability of products and questions about our product portfolio
• Creating and maintaining cases in Salesforce for all service-related activities ensuring timely and accurate resolution
• Communicating with internal counterparts across the organization in areas such as Finance, Customer Master, Post Market Surveillance, Shipping/Warehouse, and the Sales team
• Facilitating the returned goods process for all order types as needed

Customer Care Representative

Director

• Drive utilization and sales in key accounts
• Track progress of strategic accounts
• Execute strategic marketing programs
• Build relationships with surgeons and staff
• Act as expert for Motiva initiatives
• Align with sales teams regionally
• Represent Motiva at events
• Support training and education

Director, Strategic Accounts – NE Region

Compliance

• Leads the corporate regulatory registration and registration renewals process.
• Leads the Regulatory registration team to balance workload distribution among the team members and support career development.
• Oversee the preparation and submission of registration documentation necessary to obtain market approvals for products in all regions.
• Maintain and control product regulatory status worldwide via the Product Safety Net.
• Oversee the activities required for regulatory compliance at the different regulatory data bases (FDA GUDID, EUDAMED, GDSN Center, etc.).
• Reviews, creates, and edits technical files and regulatory documents for medical devices.
• Participates in area improvements as part of the Quality Management System.
• Support regulatory inspections.
• Support the Regulations Gap Assessment process.
• Supports the QMS Change Control review process from the regulatory perspective.
• Leads responses to regulatory entities regarding questions that may come up from the regulatory review and submissions.
• Reports out on status of regulatory processes or regulatory requirements.
• May fulfilled the Regulatory Affairs role in certain QMS processes and documents.

Regulatory Affairs Manager, Global Registrations

Manager

• Develop and implement a strategic plan for introducing and selling the Company’s brands in the region.
• Translate global strategic objectives into a regional operating plan and manage execution.
• Take full responsibility for the regional Profit & Loss (P&L) statement.
• Drive growth and maximize profitability by addressing customers’ needs.
• Lead marketing and sales execution across the region.
• Engage external stakeholders and collaborate with internal teams like Medical Affairs and Medical Education.
• Develop and manage relationships with key opinion leaders (KOLs), medical associations, and other external stakeholders.
• Work effectively in a matrix operating model.
• Lead, influence, and motivate teams.
• Manage risks and ensure compliance.
• Oversee and manage responsibilities related to employee committees, unions and labor relations.

Commercial General Manager

• Meet or exceed sales quota for all products
• Handle confidential and sensitive information with discretion and integrity, always maintaining the highest standards of confidentiality and professionalism
• Build and maintain effective relationships with internal and external stakeholders, including sales leadership, marketing leadership, key customers, and colleagues
• Plan and execute sales strategy in order to drive revenue for cosmetic implants and Reconstructive expanders
• Manage all aspects of territory logistics such as inventory, samples, VAC approvals, AR tasks, FLASH, and salesforce
• Develop and maintain relationships with hospital approving or contracting entities.
• Coordinate with marketing and leadership team to ensure appropriate utilization of resources such as education programs and surgeon engagement
• Coordinate with internal stakeholders, including executives, department heads, and marketing teams, to understand and execute the marketing strategy and align with organizational goals
• Manage territory expense budget and follow all applicable expense guidelines while executing educational engagement
• Collaborate with marketing and sales leadership to plan and successfully execute national and regional trade shows
• Stay current with industry trends, best practices, and technologies to continuously improve sales execution
• Develop and maintain relationships with plastic surgeons, office staff, coordinators, and hospital personnel that will help execute sales
• Educate and act as a consultant for breast device cases by providing technique considerations, complication management strategies, and differentiation of the products

Surgical Sales Representative

• Drive revenue for the breast device portfolio
• Plan and execute customer meetings that generate sales
• Build and maintain relationships with internal and external stakeholders
• Manage territory logistics such as inventory, samples, and approvals
• Educate and consult for breast device cases

Surgical Sales Representative – LA South

• Drive revenue for the breast device portfolio
• Handle confidential and sensitive information with discretion and integrity
• Build and maintain effective relationships with internal and external stakeholders
• Plan and execute sales strategy to drive revenue for cosmetic implants and Reconstructive expanders
• Manage territory logistics such as inventory, samples, VAC approvals, AR tasks, FLASH, and salesforce
• Develop and maintain relationships with hospital approving or contracting entities
• Coordinate with marketing and leadership team to ensure appropriate utilization of resources
• Collaborate with internal stakeholders to understand and execute marketing strategy
• Manage territory expense budget while executing educational engagement
• Collaborate with marketing and sales leadership to plan and execute trade shows
• Stay current with industry trends to improve sales execution
• Develop and maintain relationships with plastic surgeons, office staff, coordinators, and hospital personnel
• Educate and act as a consultant for breast device cases

Surgical Sales Representative – Inland Empire

Sales

• Lead and execute regional sales strategy aligned with national goals
• Manage, coach, and develop Surgical Sales Representatives
• Identify new business opportunities and strengthen client relationships
• Oversee regional operations including forecasting, budgeting, and resource allocation
• Collaborate cross-functionally with Marketing, DSA, Customer Success, and HR
• Monitor performance through dashboards and reporting
• Support training initiatives to enhance team capabilities
• Stay informed on industry trends to maintain competitiveness

Regional Sales Manager – Northeast Region

Regional Sales Manager – Southwest Region

• Promote the company's product sales and maximize sales and profit through sale of implants and related products against the agreed sales plan
• Conduct sales operations in line with internal procedures and external regulatory guidelines
• Maintain strong understanding of product operation, features and benefits and of market/competition
• Assist in building and developing the brand locally in line with global marketing strategy
• Communicate with Supply Chain for correct supply of promotional materials
• Track pending orders and offer substitutions to customers
• Review orders with Customer Care and resolve discrepancies
• Communicate special order or customer conditions to Customer Care to ensure timely processing
• Work closely with Marketing to meet internal and customer expectations
• Report field visits accurately and provide insights to the territory manager
• Segment customers with detailed information and act as primary point of contact for customer issues
• Act as business partner to help customers grow activity and revenue
• Attend operating room with customers to build relationships, understand needs and advise on product use

QA Engineer

• Apply company policy and procedures
• Supports the design controls process during development of new medical devices or design changes including: Planning, Design requirements, Design Validation and Verifications, and Design transfer specifications.
• Support Design related root cause and corrective action investigations
• Lead the Usability Engineering activities including: Usability strategy plan, Usability strategy report, Formative and Summative Evaluations.
• Review and approve Engineering documentation, such as: Design controls deliverables, CAPAs, NCs, CCPs, etc.
• Coordinates the creation, review and updates of Risk Management Files and Reports for all applicable product families along with the Ops Quality and the Quality System departments.
• Other functions may be assigned by management based on his/her knowledge and experience.

Account Manager

Sales Representative

RDI Sustaining Engineer

Customer Care Representative

Director, Strategic Accounts – NE Region

Regulatory Affairs Manager, Global Registrations

Commercial General Manager

Surgical Sales Representative

Surgical Sales Representative – LA South

Surgical Sales Representative – Inland Empire

Regional Sales Manager – Northeast Region

Regional Sales Manager – Southwest Region

Sales Representative

Quality Assurance Engineer, Design