Esland

Business Development Rep

• Build meaningful LA relationships to create a positive working relationship to increase the number of suitable referrals into Esland, supporting appropriate matching of referrals and reducing void periods within Esland homes and schools.
• Manage LA and internal queries related to the commissioning of Esland residential homes.
• Working with our schools and local authority SEND contacts to support the commissioning of education placements within our schools.
• Assess incoming referrals (via email, phone, and online portals), triage referrals to the appropriate persons and complete offers or provide feedback to LA customers.
• You will work with key stakeholders to ensure that all placements are well-matched and safe putting the best interests of our young people first.
• Be the key link between LA customers and Esland Operations & Finance teams to ensure all services are appropriately commissioned, contracted and billed for.
• Track all referrals and offers on our CRM system Gold-Vision.
• Support Esland Operations teams with our referrals process, ensuring regular and appropriate communications between Esland and its LA customers.
• Keep abreast of all changes in homes and schools (step up, step down, notices and leavers), to ensure a pipeline is appropriately matched to vacancies and occupancy remains at 90% at all times.
• Work with the wider Business Development team to identify new contacts and opportunities and threats within the LA’s and wider residential childcare & education market.
• Ensure that all opportunities to join LA frameworks are appropriately assessed, support the submission of tender bids, and ensure contractual compliance of all successful framework bids.
• Contribute to the delivery, processes & development of the BD team.
• Attend Team Meetings, relevant training.
• Regular visits to homes and schools to develop positive internal relationships.

Business Development Manager

Manager

• Support the Regional Manager with management of the Registered Managers within the designated region
• Creating and maintaining quality services and long-term placements
• Ensuring that any home with a vacancy for a Registered Manager is able to run smoothly and without disruption to deliver continuity of service and care
• Management of budgets – including staffing and maintenance resources
• Ensuring that staff are recruited and trained according to company policy and relevant legalisation
• Ensuring that the homes have the correct resources and environment in which children can develop
• Ensuring that all Esland policies and procedures are implemented and are followed at all times
• Ensuring that all young people experience a placement experience that is personalised to their particular needs, identified through a robust assessment system and placement matching
• Keeping effective records, monitoring progress and taking appropriate action to ensure service delivery
• Conducting staff evaluation & regular supervisions with Registered Managers
• Liaising with external support agencies
• Developing a Regional Development Plan and individual Personal Development Plans for all managers and ensuring their implementation

Business Development Manager

Regional Support Manager