Escalent

Associate Project Lead – Community Operations

Escalent

full-time

Posted on:

Location Type: Remote

Location: India

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Job Level

Senior

About the role

  • Cultivate and grow relationships with clients most important consumers by earning their trust and advocating for their needs.
  • Support the setup of community and aid account teams to conduct surveys.
  • Build relationships with consumers to encourage sharing of thoughts, feedback, opinions, and emotions.
  • Author and deliver compelling and effective member communications with an overall efficient engagement plan.
  • Onboard community members, ensure community composition, and vet the member-facing community site.
  • Track, analyze, and optimize participation and community vibrancy.
  • Reward & recognize members; help them feel valued and appreciated.
  • Support your account team with new team member induction and organizing projects.

Requirements

  • Versatile communications skills with a comfort adapting tone and tenor to individuals and situations.
  • Must be able to work under tight deadlines.
  • Fantastic organizational skills: ability to multi-task.
  • Flexible, self-managed and self-motivated with a problem solvers attitude.
  • Proficient at prioritizing tasks, working independently, and collaborating across functional areas.
  • Curiosity, comfortable asking questions and making connections with others.
  • Demonstrate comfort, familiarity and aptitude with various tools and applications such as reporting, social media, Excel, and email.
  • Comfortable and articulate in working directly with colleagues and teammates.
  • Understanding and familiarity of market research tools is also a plus.
Benefits
  • Access experts across industries for maximum learning opportunities including Weekly Knowledge Sharing Sessions, LinkedIn Learning, and more.
  • Enjoy a remote first/hybrid work environment with a flexible schedule.
  • Experience peace of mind working for a company with a commitment to conducting research ethically.
  • Build lasting relationships with fun colleagues in a culture that values each person.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
market researchdata analysiscommunity engagementsurvey designcommunication strategy
Soft skills
versatile communicationorganizational skillsmulti-taskingself-motivationproblem-solvingcollaborationcuriosityadaptability