Escalent

Manager

• Provide input regarding the study design and the best research technique(s) to utilize for projects.
• Develop surveys/questionnaires to answer client objectives.
• Ensure quality of and approve programmed questionnaires, including communication with the programmer or programming vendor.
• Analyze research results and collaborate with the Client Management team members to interpret research findings and implications.
• Write reports or prepare deliverables that add value to the client by relating the research findings to the business objectives in a manner that is clear, presentable and actionable.
• Support the proposal/sales process by working with project teams to develop an analytical approach to the client problem and write portions of proposals.

Insights Manager, Senior Insights Manager – Telecom

IT Support

• Providing front line support for products and services to the Internal users.
• Manage Incident/Service Requests within the SLA target and to the requirement of the end users.
• Handle IT related day to day systems and application requests for Laptop/Desktop.
• Assist office and remote users globally with right tone and attitude.
• Perform related duties as assigned or requested.
• Assists business with implementation of hardware and software changes to OnPrem/cloud services.
• Create/maintain IT documents & Assets/SOP records as required for knowledge sharing with admins or end users.
• Follow Incident, compliance process and policies without failure.
• Understanding security hardening of laptops (patch management, encryption, backup etc.)

IT Specialist

Data Scientist

• Configure a portal at field start.
• Load SPSS files into the portal with high attention to data quality.
• Reset PINs for web surveys and remove previous survey entries.
• Apply data revisions and edits (e.g., cleaning, recoding, adding/dropping cases) as requested.
• Create and/or merge additional variables in portal, or in final SPSS files if specified.
• Format data files per specifications (e.g., convert SAV to TXT with custom delimiters).
• Create combined data files upon request (typically via SPSS), following analyst-provided layouts.
• Process coding: add codes to portal or directly into SPSS files after Coding team notification.
• Apply weights in portal once Sampling team completes weighting or analyst provides targets.
• Generate real-time weights when required.
• Reconcile sample for mail studies by verifying all PINs received via mail are logged internally.
• Process mail data: export data and layout files from portal and complete processing.
• Create and maintain trend databases in portal as requested.
• Produce special verbatim files (requires discussion to determine feasibility via standard exports or custom setup).
• Send SPSS data files to tab programmers or analysts (confirm responsibility during task assignment).
• Generate ASCII data files for tab programmers (rare; typically for special tracking studies).
• Review tab specs upon analyst request; provide feedback for clarification (do not create or edit specs).

Senior Survey Programmer – Data Manager

Business Analyst

• Participate in study design meetings with project team and/or clients.
• Execute research projects using a variety of research methodologies
• Demonstrate understanding of survey sampling concepts, their impact, and use.
• Draft questionnaires using our preferred questionnaire writing processes.
• Format surveys and prepare for programming.
• Monitor the quality of the data and discard non-qualified respondents (set and apply strike criteria).
• Execute phases of the analysis plan with guidance from experienced team members.
• Analyze research results and create graphical displays to convey the implications of the data.
• Create reports that include effective graphs, tables, summaries, and narratives.

Insights Analyst

Backend Engineer

• Lead the design, development and deployment of complex .NET applications and services.
• Own technical strategy, architecture decisions and coding standards for the .NET stack.
• Manage and mentor a team of engineers, providing coaching, feedback and career development.
• Partner with Product, QA, DevOps and Infrastructure teams to ensure seamless delivery.
• Oversee sprint planning, backlog prioritization, and capacity allocation with a focus on delivery predictability.
• Champion best practices in software engineering (CI/CD, automated testing, secure coding, performance optimization).
• Stay current with emerging .NET technologies and bring forward innovative solutions.
• Drive a culture of accountability, collaboration, and continuous learning across the team.
• Balance technical leadership with hands-on coding, problem-solving, and troubleshooting.
• Collaborate with leadership on hiring, resource planning, and team management.

Insights Manager, Senior Insights Manager – Telecom

IT Specialist

Senior Survey Programmer – Data Manager

Insights Analyst

Technical Lead – .Net