ESA - Electronic Security Association

Customer Service Associate

ESA - Electronic Security Association

full-time

Posted on:

Location Type: Hybrid

Location: Lehi • Utah • United States

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Salary

💰 $15 - $25 per hour

About the role

  • Provide every customer with world-class customer service
  • Respond to customer inquiries via incoming phone calls
  • Assist integrators with general questions, account support, and billing questions
  • Listen attentively to customers’ needs and concerns
  • Ability to accurately input customer data and leave detailed notes
  • Ability to utilize resources and multi-task through them as needed
  • Must be able to pick up new technologies quickly and have a keen eye for detail
  • Meet expectations in monthly KPIs identified by organization
  • Must be able to meet required schedule adherence guidelines as identified by organization

Requirements

  • 1+ year Customer Service
  • Must be able to work full-time hours between 8am-8pm ET, with the possibility on weekends.
  • Strong verbal and written communication skills
  • Experience with Microsoft Office
  • Salesforce or Zendesk experience
Benefits
  • life and health insurance
  • life assistance program
  • accidental death and dismemberment insurance
  • disability insurance
  • retirement plans
  • vacation & holidays.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicedata inputKPI trackingMicrosoft OfficeSalesforceZendesk
Soft Skills
verbal communicationwritten communicationattention to detailmulti-taskingcustomer empathy