ESA - Electronic Security Association

Customer Service Administrator, German

ESA - Electronic Security Association

full-time

Posted on:

Location Type: Hybrid

Location: Motherwell • United Kingdom

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About the role

  • Take individual responsibility for a dedicated number of customer accounts.
  • Engage with customers through various channels such as phone calls, emails, and other platforms to support their needs.
  • Troubleshoot and resolve customer complaints promptly and efficiently.
  • Assist customers in placing, modifying, or cancelling orders.
  • Ensure the transactions are managed and processed in line with company policy.
  • Gather customer feedback to understand their needs, preferences, and areas for improvement.
  • Accurately document customer interactions and maintain detailed records of issues, solutions, and communications.
  • Work closely with other departments to ensure a unified approach to customer satisfaction.
  • Maintain a level of understanding of the company’s products and services.

Requirements

  • Fluency in German
  • Solid working knowledge of Microsoft Office applications, including intermediate Excel skills
  • Strong communication abilities and a confident, positive telephone manner, with ease in engaging customers over the phone
  • Ability to multitask effectively in a fast‑paced environment
  • A proactive, enthusiastic, and self‑motivated approach
  • Previous experience in customer service (value)
  • Familiarity with managing export orders (advantageous but not essential)
  • Strong organisational and interpersonal skills, with great attention to detail
  • Experience working with SAP is preferred, though not required
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
Microsoft OfficeExcelcustomer servicetroubleshootingorder managementSAP
Soft Skills
communicationmultitaskingproactiveenthusiasticself-motivatedorganisationalinterpersonalattention to detail