ESA - Electronic Security Association

Technical Support Specialist

ESA - Electronic Security Association

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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Tech Stack

IoT

About the role

  • You will serve as the front line for our Partner's customers to deescalate and solve technical issues the customer will call in for.
  • Have a strong background in using OVRC remote management.
  • Have an advanced understanding installations to be able to walk customers through how to resolve issues. This includes areas such as:
  • ISP modems
  • Network topology
  • Video Distribution
  • Multiroom audio, wired and wireless solutions
  • Home theatre configurations.
  • TV, Media players, cable boxes, etc.
  • Surveillance
  • Thermostat integration and troubleshooting
  • Power management
  • Smart Lighting; centralised and wireless
  • This team is comprised of shifts to cover 24/7/365. You will need to have the ability to accommodate business needs.
  • Strong communication skills:
  • The ability to clearly document all steps taken in the interaction. This includes providing theories as to why an issue occurred or how to resolve the issue if a site visit is needed.
  • Participate in beta testing of new products and solutions, providing actionable feedback to product teams.

Requirements

  • 2+ years of professional experience installing and programming control systems in the CI industry.
  • Certification in one or more of the following:
  • Control4, Crestron, Savant, URC, Elan.
  • Hands-on experience installing, configuring, and troubleshooting surveillance, professional audio video, and other technology solutions.
  • Strong aptitude for troubleshooting across multiple product categories and technologies.
  • Familiarity with IoT, audio/video, networking, home automation, and surveillance technologies.
  • Exceptional problem-solving skills and ability to quickly learn and apply new technical concepts.
  • Exceptional English communication skills, both verbal and written, with a customer-first mindset.
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
installing control systemsprogramming control systemstroubleshootingnetwork topologyvideo distributionmultiroom audio solutionshome theatre configurationssurveillance technologiesthermostat integrationsmart lighting
Soft Skills
strong communication skillsproblem-solving skillscustomer-first mindsetability to document interactionsability to provide actionable feedbackability to accommodate business needsaptitude for troubleshootingability to learn new technical concepts
Certifications
Control4 certificationCrestron certificationSavant certificationURC certificationElan certification