ESA - Electronic Security Association

Technical Account Manager

ESA - Electronic Security Association

full-time

Posted on:

Location Type: Hybrid

Location: Oldham • United Kingdom

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About the role

  • Serve as the primary technical point of contact for designated client accounts.
  • Provide expert guidance on the selection, installation, configuration, and integration of electronic security products, including CCTV, alarms, access control, and related systems.
  • Support customers by troubleshooting technical issues and delivering timely, practical solutions.
  • Ensure consistently high levels of customer satisfaction through effective communication and responsive support.
  • Collaborate closely with sales, technical support, and product teams to address customer requirements and resolve issues efficiently.
  • Conduct technical and project analysis in partnership with customers, ensuring accuracy and feasibility.
  • Assist in preparing technical documentation, quotes, proposals, and solution recommendations.
  • Maintain detailed and accurate records of customer interactions, technical queries, and resolutions within CRM tools.
  • Stay up to date with new products, emerging technologies, industry trends, and relevant security standards.

Requirements

  • Exceptional communication and interpersonal skills, with the ability to translate complex technical concepts into clear, customer‑friendly language.
  • Strong analytical capability with the confidence to diagnose technical issues and provide practical, customer‑centric solutions.
  • Highly organised, with strong problem‑solving skills and excellent attention to detail.
  • A solid technical understanding of products related to IP CCTV, access control and alarm systems is advantageous.
Benefits
  • Hybrid working model
  • Competitive salary
  • Opportunity to progress within a global business
  • Excellent career development opportunities
  • On-site gym
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CCTValarmsaccess controltechnical troubleshootingtechnical documentationproject analysisconfigurationintegrationcustomer supportsolution recommendations
Soft Skills
communication skillsinterpersonal skillsanalytical capabilityproblem-solving skillsattention to detailcustomer-centric solutionsorganisational skills