Account Manager – EMEA Key Accounts
ESA - Electronic Security Association
full-time
Posted on:
Location Type: Hybrid
Location: Oldham • United Kingdom
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About the role
- Manage a portfolio of key clients within the EMEA region, acting as their primary point of contact.
- Develop a deep understanding of clients’ security requirements and business objectives.
- Present and promote our electronic security products and solutions tailored to client needs.
- Coordinate with internal teams (sales, technical support, logistics) to deliver exceptional service.
- Identify opportunities for upselling and cross-selling to maximize revenue.
- Monitor account performance and client satisfaction, proactively addressing issues.
- Keep abreast of industry trends, competitors, and new product offerings.
- Maintain accurate and up-to-date CRM records of client interactions and sales pipelines.
- Prepare and deliver regular reports on account status and forecasts.
- Assist the BDM in understanding and executing export procedures, including documentation, customs clearance, and freight logistics.
- Conduct detailed cost analysis for export shipments, including freight, tariffs, duties, taxes, and other related expenses.
- Prepare and review export quotations, proposals, and pricing strategies to ensure profitability and competitiveness.
- Coordinate with shipping partners, customs brokers, and freight forwarders to ensure timely and compliant export deliveries.
- Ensure all export documentation (commercial invoices, packing lists, certificates of origin, etc.) are accurate and compliant with international regulations.
- Monitor and analyze export logistics costs, suggesting ways to optimize and reduce expenses.
- Assist in market research to identify potential export opportunities and challenges in EMEA regions.
- Provide support in compliance with international trade laws, export control regulations, and company policies.
- Track shipment statuses and update relevant stakeholders on delivery timelines and potential issues.
- Support data collection and reporting related to export sales performance, costs, and market insights.
Requirements
- Strong understanding of B2B Customer needs, solutions, and industry standards.
- Excellent communication, negotiation, and relationship-building skills.
- Ability to work independently and remotely, managing multiple accounts effectively.
- Fluency in English; additional languages relevant to EMEA are a plus.
- Analytical skills with attention to detail, especially in cost analysis and data interpretation.
- Good communication and coordination skills.
- Ability to work independently and support sales teams effectively.
- Proficiency in MS Office and export management software.
Benefits
- Hybrid working model
- Competitive salary and scalable incentive structure
- Opportunity to progress within a global, market‑leading business
- Excellent career development and learning opportunities
- Modern on‑site facilities, including a fully equipped gym
- Work with leading security technologies and top industry partners
- Dynamic, international, and collaborative work environment
- Development opportunities within a growing, future‑focused organisation
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
cost analysisdata interpretationexport documentationexport quotationspricing strategiesclient satisfaction monitoringupsellingcross-sellingCRM managementmarket research
Soft Skills
communicationnegotiationrelationship-buildinganalytical skillsattention to detailindependent workcoordinationproblem-solvingtime managementcustomer needs understanding