ESA - Electronic Security Association

Customer Service Associate I

ESA - Electronic Security Association

full-time

Posted on:

Origin:  • 🇺🇸 United States • Kentucky

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Salary

💰 $15 - $25 per hour

Job Level

JuniorMid-Level

About the role

  • Assist with routine tasks such as order placement, returns, account updates, website login support, and order tracking.
  • Perform accurate data entry and maintain clear, organized records of customer interactions.
  • Follow written and verbal instructions to complete repetitive tasks with consistency and attention to detail.
  • Enter and maintain accurate case records in Salesforce and other systems.
  • Identify and resolve common customer issues using predefined procedures and guidance from supervisors.
  • Escalate unfamiliar or complex issues to senior team members as needed.
  • Demonstrate basic computer literacy, including familiarity with email, web browsers, and data entry tools.
  • Work effectively under close supervision in a structured environment with a positive, team-oriented attitude.
  • Meet monthly KPIs and adhere to schedule expectations.

Requirements

  • 0-1 Year Customer Service
  • Strong verbal and written communication skills
  • Must be able to work full-time hours between 8am-8pm EST
  • Experience using Microsoft Office Products (valued)
  • Salesforce Experience (valued)
  • Position is not eligible for US visa sponsorship