Erste Group

Head of Customer Service – m/f/d

Erste Group

full-time

Posted on:

Location Type: Office

Location: Wien • Austria

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Salary

💰 €70,000 per year

Job Level

Lead

About the role

  • Shape customer experiences proactively and intelligently
  • Ensure smooth day-to-day operational processes
  • Develop and support team members
  • Drive the strategic development of customer service together with other unit leaders
  • Support teams in consistently achieving outstanding results

Requirements

  • Experience leading managers (second-line leadership) in a banking environment or a contact center
  • Excellent communicator with strong assertiveness
  • Passion for customer service and an excellent understanding of performance metrics
  • Structured way of working – ideally with project management experience
  • Fluent German and good written and spoken English
Benefits
  • Challenging leadership role with significant scope to shape the function
  • Diverse workforce
  • Equal opportunities for all employees
  • Competitive, performance-related salary
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementperformance metrics
Soft Skills
leadershipcommunicationassertivenesscustomer serviceteam developmentstrategic developmentorganizational skills