Customer Experience Specialist
NativePath
Job Level
Mid-LevelSenior
About the role
- Configure and manage the platform’s loyalty program and rewards system (points, tickets, coins, segmentation, bonus rewards, expiration rules, etc.).
- Set up and maintain user management , including registration, account creation, access permissions, and consultant/admin accounts.
- Support content management , including uploading and managing promos, articles, educational content, and campaigns.
- Assist with product management , including uploading and updating product information.
- Provide data exports and reports as requested by stakeholders.
- Configure system settings and functionalities for the local market (homepage, profile, notifications, agreements, retailer/wholesaler views, segmentation, rewards tiering, and other platform features).
- Set up and manage orders and e-ordering functions , including product uploads and special offers.
- Deliver maintenance support , including basic troubleshooting, initial issue identification, classification, and escalation to technical teams.
Requirements
- Proven experience as a Platform Consultant, CMS Administrator, or similar role .
- Strong understanding of content management systems and loyalty/reward program configurations .
- Experience in user account management and data handling/report generation .
- Familiarity with system setup for market localization (widgets, user views, notifications, rewards tiers, segmentation).
- Ability to perform basic troubleshooting and escalate complex technical issues.
- Excellent communication and collaboration skills to work with stakeholders and technical teams.
- Detail-oriented with strong problem-solving skills.
