ERNI

Scrum Master

• Lead Agile ceremonies (Scrum/Kanban) and enforce best practices
• Manage multiple projects and ensure timely, high-quality delivery
• Coach and guide Project Leaders, Product Owners, and teams
• Act as the main point of contact between business and technical teams
• Oversee L3 support, incidents, and service requests
• Monitor SLA/KPI performance and ensure compliance
• Drive continuous improvement and proactive issue resolution
• Define and execute product roadmap for Microsoft platforms
• Optimize applications for performance, scalability, and usability
• Ensure consistency across SharePoint, PowerApps, Teams, and Dynamics 365
• Establish governance, reporting, and escalation processes
• Maintain transparency on delivery and service performance
• Align priorities with stakeholders and business goals

Agile Project Leader