Equitable

Regional Client Implementation Team Manager

Equitable

full-time

Posted on:

Location Type: Hybrid

Location: Charlotte • New York • North Carolina • United States

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Salary

💰 $68,000 - $100,000 per year

About the role

  • Managing a team of Implementation Experience Managers, ensuring adherence to turnaround times, service level agreements, and quality
  • Subject Matter Expertise in the Implementation Experience Manager roles and responsibilities
  • Ability to train, monitor, and continuously grow individual contributor roles
  • Deep understanding of peripheral operational processes and handoffs for Distribution, Underwriting, Licensing & Appointment, Enrollment Analysts, and retention area
  • Process development collaboration with counterpart Regional Implementation Experience Leader
  • Handle escalations related to client implementation in their region
  • Grow and develop team

Requirements

  • 5+ years in Insurance or Financial Institution, or similar experience
  • 5+ of Employee Benefits or related experience
  • 3+ of Client Implementation or related experience
Benefits
  • medical
  • dental
  • vision
  • 401(k) plan
  • paid time off

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
team managementtrainingmonitoringprocess developmentescalation handlingclient implementation