Equisoft

System Administrator

• Administering and managing global infrastructure across hybrid cloud environments (Azure, AWS, OCI) and on-premises data centers
• Designing and implementing complex system integrations across heterogeneous platforms (Windows Server, Linux distributions)
• Leading root cause analysis for critical incidents affecting global operations
• Developing advanced automation solutions using PowerShell, Python, Bash, and Terraform for infrastructure as code
• Collaborating with global technical teams to optimize performance and implement best practices
• Managing enterprise identity and access management across multiple cloud platforms and Active Directory environments
• Designing and implementing disaster recovery and business continuity solutions
• Conducting capacity planning and performance optimization for global systems
• Mentoring intermediate and junior system administrators on technical best practices
• Providing strategic guidance on cloud migration initiatives and infrastructure modernization
• Developing and maintaining comprehensive system documentation and runbooks
• Leading security hardening initiatives and compliance requirements (ISO 27001, SOC 2)
• Evaluating emerging technologies and recommending strategic infrastructure investments
• Interacting with Level 1 and Level 2 technicians providing support and guidance on difficult issues
• Participating in global on-call rotation for critical infrastructure support

Senior Global System Administrator – Azure

Backend Engineer

• The Senior Full-stack Developer reports to the Senior Delivery Manager, Global Capability Center for Product and works closely with an operations team of Developers, Business Analysts, Quality Assurance Specialists
• The candidate will also interface with product, release, and integration teams
• You will join our GCCP team, where your primary focus will be Amplify—Equisoft’s product configuration and back-office orchestration platform
• You’ll work on Product Hub, mapping services, and case/task & document management capabilities that extend and streamline insurer operations
• You will also contribute to the delivery and evolution of our DIT product suite: Illustrate, Apply, and Sync
• Design and implement new functionalities and build upon the application architecture
• Reviewing your colleagues’ code
• Actively participating in the various agile meetings (scrums, retrospective, etc.) of your team
• Participate in the analysis of functionalities regarding the business needs as well as the technological solutions
• Participate in the continuous deployment of applications by applying the DevOps methodology
• Contribute and participate in the functional testing and documentation of existing and future applications
• Ensure quality control by establishing and conducting test scenarios to validate that the systems and programs developed meet the specifications
• Participate in the maintenance activities of the applications and functionalities of the product
• Collaborate with different teams to solve customer issues
• Improve delivery methodology and efficiency for client facing implementations

Senior Full-Stack Developer, Python/React

Human Resources

• Create, protect and maintain HR employee data with accuracy and integrity in various systems, including the HRIS & ERP systems, as well as employee files (soft copies)
• Provide support by gathering information and documents from employees (payroll forms, insurance enrolment, etc.), and updating employee files accordingly
• Ensure proper documentation is always available in employee files to align with various audit requests
• Prepare offer letters, contracts, agreements and various other letters such as employment confirmations, proactively tracking expiration dates and driving timely renewals in collaboration with HR Partners
• Plan and conduct onboarding sessions for new hires
• Communicate regularly with HRBPs, providing information on the progress of tasks and projects
• Draft, review, translate and ensure the proper branding guidelines, layout and presentation of various documents such as policies, communications and offer letters
• Conduct ongoing research and create clear documentation to support HR practices and compliance across all jurisdictions where Equisoft operates.
• Identify opportunities for process automation and AI-enabled solutions in HR operations, demonstrating curiosity about emerging technologies and proactively proposing innovative approaches to improve efficiency and employee experience
• Actively participate in various committees to promote employee engagement and retention, and help organize social events
• Coordinate various ongoing activities and programs
• Generate and distribute HR reports including headcount analytics, turnover metrics, absence tracking, and compensation data
• Respond to employee inquiries regarding HR policies, programs, benefits, and system access
• Provide support for various HR projects, as needed
• Serve as first-level support for Workday-related inquiries

Human Resources Coordinator

Customer Success Manager

• Build and maintain trusted advisor relationships with customers to help them realize the full value of the platform and its tools
• Serve as the primary escalation point for at-risk customers, proactively addressing concerns to prevent cancellations
• Partner with customers and internal cross-functional teams to develop and execute account strategies aligned with customer goals and business needs
• Analyze customer behavior and retention trends, compiling and presenting detailed reports to support strategic planning and decision-making
• Manage and grow existing subscriptions, including renewals, expansions, plan changes, claims, cancellations, and reinstatements
• Deliver tailored software training for financial advisors through live virtual sessions and recorded webinars
• Communicate independently and effectively with customers and internal sales teams to drive alignment and outcomes
• Evaluate the end-to-end customer journey, taking a consultative approach to identify gaps, resolve challenges, and help clients achieve their objectives
• Consistently meet or exceed retention targets set by the company or department

Customer Success Specialist

Database Administrator

• Guarantee availability and performance of Oracle databases in production environments
• Support legacy data migrations to OIPA systems for life insurance implementations
• Perform troubleshooting and resolution of database incidents with root cause analysis
• Assist development teams in the construction of efficient queries and database optimization
• Identify inefficient queries and provide optimization recommendations
• Participate in technical meetings with English-speaking teams to provide complex technical explanations
• Learn advanced database administration techniques from Senior DBA mentor
• Support backup and recovery operations for mission-critical systems
• Collaborate in infrastructure projects and best practice implementation
• Create automation scripts for repetitive database tasks
• Maintain systems documentation and inventory

Database Administrator – Oracle

Marketing

• Use Canva and other tools to design images and videos for social media, websites and paid ads campaigns.
• Use the CMS to maintain company website content, ensuring accuracy of site content and quality control
• Build landing pages related to on-going campaigns, ensuring brand consistency, accurate messaging, and overall great user experience
• Support PR efforts and manage awards calendars and submissions
• Manage all translation and QA needs.
• Deliver the French/Spanish assets including landing pages, articles, digital ads, brochures, etc.
• Support HR with internal marketing communication needs, including employer brand assets.
• Ensure all elements are aligned with brand guidelines and optimize quality control.
• Work closely with the Manager, Marketing Communications, to help create, execute, and analyze marketing campaigns.
• Coordinate and manage high level budgets and invoices in relationship with vendors
• Own social media calendar and track KPI’s
• Track campaign and channel performance and report on key metrics (e.g. thought leadership content, Accelerate webinar, Life Accelerated podcast, LinkedIn, etc.)
• Handle general administrative work and other duties as required

Marketing Communication Specialist – Temp, 1 Year

Sales

• Perform detailed client-facing presentations and product demonstrations of insurance solutions to all levels of personnel within a prospective organization
• Deliver value add messaging to showcase how our solutions solve specific client challenges
• Achieve demonstrable integration among Equisoft solution components for compelling sales presentations
• Develop relevant use cases to showcase Equisoft solutions (stand alone or integrated) for demo purposes and coordinate required work across teams
• Build integration proof of concepts between Equisoft components using modern patterns
• Keep up with the latest technological and software development trends
• Work closely with the Pre-Sales team, product owners and other colleagues to understand functional specifications
• Innovate and collaborate within the team, leading by example through communication skills and a collaborative attitude.