Senior Director, Product Management – Global Network Operations
Equinix
full-time
Posted on:
Location Type: Office
Location: Dallas • California • Connecticut • United States
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Salary
💰 $202,000 - $335,000 per year
Job Level
About the role
- Own the end-to-end product lifecycle (vision, roadmap, definition, delivery, adoption, and optimization) for core NetOps platforms.
- Simplify operational complexity and improve customer experience while enabling high-performing resilient network services globally.
- Lead a cross-functional product portfolio spanning automation & orchestration, observability/telemetry, incident & reliability management (SRE), capacity & performance, self-service/API platforms, and security/compliance integration.
- Define multi-year product vision and portfolio roadmap for Global Network Operations; align investments to business outcomes and GMPO priorities.
- Prioritization using clear KPIs/OKRs (e.g., MTTR, change success rate, automation coverage, SLO attainment, cost to serve, adoption).
- Lead discovery and experimentation: Validate problem/opportunity, define MVPs, run iterative tests, and scale proven solutions.
- Ensure execution excellence: Partner with Engineering, Operations, and Architecture to deliver high-quality releases with well-defined SLAs/SLOs, release criteria, and runbooks.
- Drive adoption and change management across regions and stakeholder groups; measure and improve time to value and customer satisfaction.
- Establish modern product practices and governance (data-driven decision-making, lifecycle management, product analytics, A/B tests, and continuous feedback loops).
- Stakeholder leadership: Influence and align executive partners across Engineering, Security, Finance, and Customer/Field organizations. Run outcome-based portfolio planning.
Requirements
- 15+ years in product management or adjacent leadership roles
- Success operating in a highly matrixed, global environment with strong executive communication and influencing skills.
- Advanced degree in a relevant field (e.g., Computer Science, Electrical Engineering) preferred.
- Network Automation & Orchestration: Expertise in provisioning, change management, configuration compliance, and policy-driven automation workflows.
- Observability & Telemetry: Skilled in designing unified visibility frameworks, defining SLIs/SLOs, and applying health modeling and analytics for proactive detection.
- Reliability & Incident Management: Deep understanding of incident response processes, post-incident learning, error budgets, and continuous resilience improvement.
- Capacity, Performance & Cost Efficiency: Proficiency in forecasting, modeling, and scaling strategies that balance performance, reliability, and efficiency.
- Developer & Operator Experience: Self-service portals, APIs/SDKs, documentation, and friction-free adoption.
- Security & Compliance: Effective at embedding guardrails, vulnerability and risk management, and audit-ready controls across products.
Benefits
- Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members.
- Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future.
- Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
product lifecycle managementnetwork automationorchestrationobservabilitytelemetryincident managementreliability managementcapacity planningperformance optimizationsecurity compliance
Soft Skills
executive communicationinfluencing skillsstakeholder leadershipcross-functional collaborationchange managementdata-driven decision-makingcustomer satisfaction improvementproblem validationiterative testinggovernance