Equiniti

Pensions Administrator

Equiniti

full-time

Posted on:

Location Type: Hybrid

Location: Crawley • United Kingdom

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About the role

  • Provide administration service to customers as per Service Level Agreement
  • Maintenance of up to data filing and records for department, checking the integrity of customer data
  • Processing of a wide range of routine and non-routine documentation within defined procedures
  • Resolves customer enquiries (oral and written) based on competent working knowledge of the customer requirements
  • Drafting of non-standard correspondence in response to customer enquiries
  • Inputs customer details and accesses customer information
  • Collates and analyses data and produces routine reports, schedules and summaries in order to update customer records, resolves customer queries
  • Identifies and implement process improvements in immediate area of work responsibility in order to improve throughput and customer service
  • Carry out projects and ad-hoc activities as determined by the Team Manager

Requirements

  • GCSE (or equivalent) Maths and English Grade C
  • Strong numeracy and literacy skills
  • Good written and communication skills
  • Ability to develop working relationships
  • Ability to work within laid down processes and procedures
  • Basic financial awareness
  • Previous experience in a financial/pensions environment is desirable
  • Working to SLAs
  • The desire to deliver exceptional customer service
  • Proven track record of quality, timely delivery
  • Computer literate with a willingness to learn a variety of systems
Benefits
  • Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%
  • Health and Wellbeing – Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households.
  • Life assurance cover at 4x salary with the ability to purchase enhance cover.
  • Employee discounts – Discounts and cashback at your favourite high street stores through our EQ Wins Platform.
  • Flexible Benefits – The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.
  • Time Off – Typically 29 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.
  • Winning together – Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.
  • Learning & Development – Investment in LinkedIn Learning for all colleagues.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data analysisdocumentation processingcustomer data managementreport generationprocess improvementfinancial awareness
Soft skills
numeracy skillsliteracy skillswritten communicationrelationship buildingcustomer servicetimely delivery
Certifications
GCSE MathsGCSE English