Equiniti

Senior Pensions Administrator

Equiniti

full-time

Posted on:

Location Type: Office

Location: Crawley • United Kingdom

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Job Level

Senior

About the role

  • Provide administration services to customers, working to agreed targets
  • To complete / check casework and provide feedback
  • Resolving customer enquiries (oral and written)
  • Drafting of non-standard correspondence in response to customer enquiries
  • Performing and issuing pension calculations including manual calculations
  • Carrying out projects and ad-hoc activities, as determined by your Team Leader

Requirements

  • Excellent attention to detail and capable of following defined processes and procedures
  • Strong communication skills
  • Strong desire to deliver exceptional customer service
  • The ability to develop positive and productive working relationships
  • Computer literate with a willingness to learn a variety of systems
  • Strong numeracy and literacy skills
  • The desire to deliver exceptional customer service
  • The ability to develop positive and productive working relationships
Benefits
  • Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%
  • Health and Wellbeing – Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households.
  • Life assurance cover at 4x salary with the ability to purchase enhance cover.
  • Employee discounts – Discounts and cashback at your favourite high street stores through our EQ Wins Platform.
  • Flexible Benefits – The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.
  • Time Off – Typically 29 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.
  • Winning together – Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.
  • Learning & Development – Investment in LinkedIn Learning for all colleagues.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
pension calculationsmanual calculations
Soft skills
attention to detailcommunication skillscustomer servicerelationship buildingnumeracy skillsliteracy skills