Equativ (formerly Smart)

Senior Technical Support Specialist

Equativ (formerly Smart)

full-time

Posted on:

Location Type: Hybrid

Location: Chennai • India

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Job Level

Senior

Tech Stack

JavaScriptSQL

About the role

  • Being the principal and first touchpoint of the customer’s experience/journey
  • Keeping an outstanding and detailed communication with our customers through our different channels to provide accurate and prompt support
  • Resolve and widely communicate incidents and bugs with appropriate stakeholders
  • Investigate and troubleshoot SaaS solutions and solve web-related issues for top-Tier customers
  • Perform in-depth troubleshooting, including database analysis and reading system logs, to solve complex support issues
  • Understand our technologies and become product experts to help our clients
  • Coordinate with Product Management and Engineering teams in identifying, reporting, and resolving product issues or opportunities for improvement

Requirements

  • 3 years of experience in customer-facing roles in a web-based environment
  • 2+ years of experience in the Adtech environment (Deals, Programmatic, SSP, Adserver, DSP, SSAI (CTV) etc)
  • Experience with troubleshooting, SQL, JavaScript, CSS/HTML, APIs, and Mobile SDKs
  • Ability to document technical customer issues into notes that are consumable by other users
  • Consistent delivery on commitments - great organizational skills with exceptional follow-through and attention to detail
  • Customer service orientation with a demonstrated desire to exceed expectations – ability to serve multiple customers
  • Fluent in Hindi + working proficiency in English
Benefits
  • Flexible working environment
  • Customer service orientation
  • Work with an amazing international team
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingSQLJavaScriptCSSHTMLAPIsMobile SDKsdatabase analysissystem logsSaaS solutions
Soft Skills
communicationorganizational skillsattention to detailcustomer service orientationability to serve multiple customerscommitment deliveryproblem-solvingcollaborationcustomer experiencefollow-through