Associate Manager, Renewals Administration
EQ Bank | Equitable Bank
full-time
Posted on:
Location Type: Hybrid
Location: Toronto • Canada
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About the role
- Oversee the day-to-day operations and provide leadership to the Renewals Administration team.
- Ensure Renewal Administrators are tasked appropriately to complete the day’s activities within service levels.
- Follow up on staff deficiencies and close all gaps.
- Recruit, train, and mentor staff. Set targets for staff, provide performance coaching to achieve targets, and conduct performance reviews.
- Be team oriented, showing a willingness and ability to harmoniously work alongside other Equitable Bank employees, to optimize the customer experience.
- Foster an environment of continuous learning and improvement, encouraging new ideas and participating in their timely implementation. Support operational efficiency and effectiveness endeavours.
Requirements
- Post-secondary education or equivalent experience financial service industry.
- Minimum of 3 years’ financial services operations experience.
- Knowledge of residential lending and renewals practices, related terminology, and provincial and federal legislations.
- Exhibit sufficient judgment to detect, solve, or escalate problems efficiently and effectively.
- Ability to handle high-pressure situations with tight deadlines.
- Excellent oral/written communication, relationship management, and time management skills.
- Strong leadership, staff development, and conflict resolution skills.
- Able to perform well in a high volume, high intensity environment.
- Proficient computer skills including MS Office/
- Demonstrated ability to compose written correspondence that is easy to understand, grammatically correct, customer service oriented, and representative of the image the Bank wishes to maintain in the industry.
Benefits
- Competitive discretionary bonus
- Market leading RRSP match program
- Medical, dental, vision, life, and disability benefits
- Employee Share Purchase Plan
- Maternity/Parental top-up while you care for your little one
- Generous vacation policy and personal days
- Virtual events to connect with your fellow colleagues
- Professional development and comprehensive Career Development program
- A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
financial services operationsresidential lendingrenewals practicesprovincial legislationfederal legislation
Soft Skills
leadershipstaff developmentconflict resolutionrelationship managementtime managementproblem solvingcommunicationteam orientation