EQ Bank | Equitable Bank

Operations Officer, Digital Banking – 6 Months Contract

EQ Bank | Equitable Bank

contract

Posted on:

Location Type: Hybrid

Location: Toronto • Canada

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About the role

  • Reporting to the Senior Manager, Operations, the Operations Officer is responsible for a variety of functions within the Digital Banking group that include client onboarding, problem resolution, customer communication, processing of transactions, and data input.
  • The Officer is responsible for performing the role with a high degree of accuracy and with a superb level of customer service and professionalism.

Requirements

  • Minimum of 2 years’ proven financial services operations experience
  • Exhibit sufficient judgment to detect, solve, or escalate problems efficiently and effectively
  • High level of accuracy in daily tasks, the ability to prioritize and multitask
  • Strong computer skills; ability to work independently on assigned tasks
  • Excellent oral/written communication, relationship management, and time management skills are a must
  • Must be able to operate effectively within a fast-paced environment with tight time frames which are closely scrutinized by Senior/Executive Management
  • Strong Customer Service orientation
  • Able to perform well in a high volume, high intensity environment
  • Product knowledge of Deposit & Registered products would be an asset
  • Proficient computer skills including, MS Office
  • May be required to be on call, and to work occasional weekend/holiday/evening hours
Benefits
  • Competitive discretionary bonus
  • Market leading RRSP match program
  • Medical, dental, vision, life, and disability benefits
  • Employee Share Purchase Plan
  • Maternity/Parental top-up while you care for your little one
  • Generous vacation policy and personal days
  • Virtual events to connect with your fellow colleagues
  • Annual professional development allowance and a comprehensive Career Development program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
financial services operationsclient onboardingproblem resolutiondata inputtransaction processingDeposit productsRegistered productsMS Office
Soft skills
customer servicecommunicationrelationship managementtime managementjudgmentprioritizationmultitaskingprofessionalism