Eptura

Account Executive

• Pursue well-qualified prospects with energy and determination, building a strong pipeline and cultivating relationships with key decision-makers.
• Communicate Eptura’s value through a consultative sales approach, addressing customer needs and delivering impactful solutions.
• Smash your quota by generating new revenue, expanding current business, and securing renewals.
• Collaborate with the business development team to drive qualified opportunities and manage the sales cycle effectively.
• Confidently engage and sell to executives, VPs, and C-level leaders, showcasing strategic value.
• Develop and execute strategic sales plans tailored to your assigned territory or vertical.
• Maintain and utilize Salesforce effectively, ensuring accurate and timely updates of candidate and pipeline data.
• Forecast sales performance with precision, leveraging data insights and trends to align with company goals.
• Stay ahead of the curve by keeping current on Eptura product updates, pricing models, and contract terms.

Enterprise Account Executive

Revenue Operations

• Develop and execute global revenue operations strategies, ensuring scalability and alignment with organizational goals.
• Collaborate with Sales leadership to design and implement processes that maximize sales team efficiency and revenue performance.
• Identify gaps, develop solutions, and implement improvements across processes, systems, and reporting to enhance operational performance.
• Utilize analytics and reporting tools to inform revenue forecasting, pipeline management, and strategic decision-making.
• Drive enhancements in CRM platforms, sales technologies, and workflows in partnership with the Business Applications team to ensure accuracy and efficiency across all revenue operations functions.
• Oversee all aspects of commission plans, including design, implementation, calculations, and accuracy, ensuring alignment with corporate objectives.
• Prepare and deliver high-quality revenue and sales operations reports for executive leadership and board meetings, providing actionable insights.
• Partner with Finance, HR, Marketing, and Customer Success Revenue Operations to drive seamless processes and optimize operational alignment.
• Build and mentor a high-performing revenue operations team, fostering collaboration, innovation, and continuous improvement.

Director, Revenue Operations

• Develop and execute a global tax strategy aligned with corporate growth, international expansion, and entity structure optimization
• Provide strategic guidance on SaaS-specific tax matters, including revenue recognition and indirect tax implications
• Drive tax planning initiatives to optimize effective tax rate (ETR) and cash tax outcomes
• Advise executive leadership and Board members on tax implications of key business decisions and regulatory changes
• Oversee global tax compliance across income tax, indirect tax (VAT, GST, sales/use), and withholding taxes
• Ensure accurate and timely tax provisions and financial reporting in accordance with ASC 740
• Manage relationships with external tax advisors and global tax authorities
• Maintain strong internal controls over tax reporting and compliance processes
• Lead transfer pricing strategy in line with OECD guidelines; design and implement policy enhancements as needed
• Support cross-border operations, including permanent establishment risk mitigation and tax-efficient structuring
• Monitor global tax developments and assess business impact
• Lead tax diligence, structuring, and integration activities for mergers, acquisitions, and strategic investments
• Partner with corporate development and legal teams to evaluate tax risks and opportunities in transactions
• Support post-acquisition tax integration and optimization strategies
• Oversee global indirect tax strategy, including nexus, VAT/GST compliance, and digital marketplace regulations
• Ensure compliance with evolving digital taxation frameworks affecting SaaS and subscription models
• Collaborate with billing, product, and finance teams on tax-sensitive pricing and product decisions
• Identify and mitigate global tax risks, including audit and controversy management
• Establish scalable tax processes, systems, and governance frameworks to support growth
• Ensure compliance with SOX-like internal control standards
• Build, lead, and mentor a high-performing global tax team
• Drive automation and process improvements using tax technology and data analytics
• Foster strong cross-functional collaboration with finance, legal, FP&A, treasury, and operations

Senior Director, International Tax

Full-stack Engineer

• Lead adoption of Generative AI tools (e.g., GitHub Copilot, Cursor, LLM-based agents) to accelerate development and improve code quality.
• Partner with Product and UX teams to architect and implement AI-powered features such as intelligent automation and predictive analytics.
• Act as an internal authority on AI trends, conducting experiments and hackathons to explore innovative solutions.
• Design and govern highly scalable, multi-tier software systems, owning both client-side (Micro-Frontends) and server-side (Java/Spring Boot) architectures.
• Architect secure REST APIs and Event-Driven systems using Java 21+, optimizing data interactions with SQL/NoSQL databases and event streaming (Kafka/Event Hubs).
• Drive evolution of React/TypeScript frontends, focusing on performance, accessibility, and advanced state management.
• Champion Infrastructure as Code and modern CI/CD practices on Azure, ensuring operational excellence and reliability.
• Mentor senior and mid-level engineers, promoting clean code, comprehensive testing, and architectural rigor.
• Collaborate with Product Managers and UX Designers to translate business goals into technical roadmaps.
• Lead internal engineering communities and initiatives to foster innovation and best practices.

Principal Engineer

Sales Development Rep

• Represent the company’s products and services with a strong understanding of how our solutions address customer needs.
• Conduct research to identify new sales opportunities and potential prospects.
• Generate and nurture leads through outbound calling, emails, and CRM engagement.
• Maintain and manage a healthy pipeline of interested prospects.
• Qualify leads and coordinate next steps with sales executives.
• Build and sustain long-term, trusting relationships with potential customers.
• Utilize Salesforce and other tools to track activities and opportunities.
• Proactively seek new business opportunities in the market.
• Set up meetings or calls between prospective customers and sales executives.
• Report weekly, monthly, and quarterly progress to the sales manager.
• Contribute to improving the company’s lead-generation playbook by identifying best practices.

Sales Development Representative

Operations

• Lead solution design and implementation aligned to business requirements, ensuring quality delivery and accurate effort estimation
• Proactively identify operational challenges, drive root cause analysis, and resolve complex application and infrastructure issues end-to-end
• Mentor and upskill team members, sharing knowledge across cloud, AI/ML, and Windows platforms
• Drive continuous improvement through automation and the adoption of AI-assisted solutions in workflows and operations
• Evaluate and integrate Azure AI and ML capabilities (e.g., Azure OpenAI, Cognitive Services, Copilot) into cloud operations
• Manage and prioritize work within an agile environment, balancing incidents, infrastructure tasks, and delivery commitments
• Collaborate with cross-functional teams to ensure alignment between engineering, business, and operational goals
• Communicate technical decisions, risks, and progress clearly to stakeholders
• Contribute to cost optimization, access management, and governance across Azure environments
• Support DevOps best practices, including CI/CD pipelines, infrastructure management, and system reliability

Cloud Ops Lead

Administration

• Support the administration and configuration of Salesforce Service Cloud and Experience Cloud
• Troubleshoot and resolve end-user issues through the JIRA ticketing system
• Assist in configuring, testing, and deploying Salesforce enhancements aligned to business requirements
• Support the build and testing of Agentforce agents in line with approved scope and governance standards
• Contribute to configuration and testing of B2B eCommerce experiences in partnership with cross-functional teams
• Participate in process flow analysis and business process design activities
• Work within an agile sprint framework to deliver ongoing enhancements
• Provide input into effort estimates for assigned tasks
• Support users in building reports and dashboards
• Collaborate with internal development teams and business stakeholders

Associate Application Administrator

Customer Success Manager

• Manage a portfolio of approximately 10–14 strategic accounts, developing deep knowledge of each customer’s business, objectives, stakeholders, and success criteria.
• Serve as the primary post-sale owner for assigned accounts, accountable for overall customer health, retention, and growth.
• Build strong, multi-threaded relationships with customer stakeholders, including senior and executive leaders, and effectively navigate difficult or high-stakes conversations when required.
• Own and consistently execute Eptura’s Strategic Customer Success Rhythm, including:
• Regular Cadence customer meetings
• Executive-facing Success Plans as living documents
• Quarterly Executive Business Reviews
• Growth and Risk Signals
• Ensure all success activities, plans, decks, notes, and actions are accurately logged and maintained in our CS CRM.
• Partner with customers to define, track, and measure business outcomes, ROI, and value realisation from Eptura solutions.
• Drive product adoption and expansion by aligning Eptura capabilities to customer goals, initiatives, and evolving needs.
• Identify and communicate opportunities for cross-sell, upsell, and broader platform adoption, in partnership with Sales and Account Executives.
• Proactively monitor customer health, engagement, and risk signals to identify potential churn or underperformance early.
• Be a facilitator in escalations in line with Eptura’s formal escalation framework, coordinating Support, Product, Professional Services, Renewals, and leadership as required.
• Develop and execute Get-to-Green plans for at-risk accounts, keeping internal stakeholders and leadership informed throughout.
• Work closely with Account Executives and Renewal Specialists to support renewals, forecasting accuracy, and long-term account strategy.
• Effectively assemble and lead cross-functional account teams to deliver outcomes and resolve complex customer challenges.
• Ensure accurate forecasting, renewal intent, and account status are maintained in our CS CRM.
• Maintain a high standard of operational discipline across all systems, ensuring clear visibility into account health, risks, and opportunities.
• Identify patterns and recurring themes across your accounts to inform product feedback, enablement needs, and Customer Success improvements.
• Actively contribute to global Customer Success initiatives, enablement programs, success storytelling, and continuous improvement efforts across the CS organisation

Strategic Customer Success Manager

Sales

• Lead, coach, and develop high-performing Mid-Market, Enterprise, and SDR leaders and teams across EMEA, including DACH, to consistently achieve revenue objectives
• Own and execute the regional strategy with new logo acquisition as the top priority, while also driving expansion, cross-sell, and upsell across existing customers.
• Build strong alignment with Solutions Engineering, Marketing, Customer Success, RevOps, and Enablement to improve pipeline creation, conversion, customer expansion, and overall go-to-market execution.
• Drive forecast accuracy and pipeline discipline through rigorous inspection, deal reviews, and consistent use of sales tools and CRM processes.
• Embed and reinforce MEDDPICC across the organization to improve qualification quality, deal progression, and executive visibility into risk and upside.
• Partner with leadership to strengthen a high-performance, winning culture that raises the bar on accountability, pace, execution, and resilience in a fast-moving scale-up environment.
• Recruit, onboard, and retain top talent while establishing a strong bench of leaders capable of scaling the region over time.
• Personally engage in strategic deals, executive relationships, and priority accounts where leadership sponsorship can accelerate outcomes.
• Use data and insights to optimize territory design, coverage, productivity, conversion rates, and regional performance across segments.
• Provide regular business reviews, accurate forecasts, and actionable recommendations to senior leadership on performance, risks, and growth opportunities.