Eptura

Sales

• Strategic Revenue & Deal Leadership
• Lead and scale a team dedicated to strategic enterprise customers, focused on long-cycle, outcome-driven sales motions.
• Personally engage in the company’s most strategic and complex opportunities, helping shape deal strategy, advance executive alignment, and close high-value enterprise agreements.
• Act as an executive sponsor for top-tier accounts, ensuring long-term value realization, retention, and expansion across Eptura’s portfolio.
• Drive multi-year, multi-product growth through disciplined account planning and expansion strategies.
• Sales Strategy & GTM Excellence
• Develop and execute a comprehensive North America enterprise sales strategy, aligned to Eptura’s overall GTM priorities.
• Continuously assess and optimize sales methodologies, infrastructure, and performance metrics to improve scalability and execution quality.
• Partner cross-functionally with Product, Marketing, Finance, Legal, and RevOps to align roadmap, messaging, pricing, and deal structures.
• Forecasting Accuracy & Revenue Predictability
• Own forecast accuracy and pipeline health for the Strategic Enterprise segment.
• Establish consistent expectations for deal inspection, MEDDPICC adherence, and opportunity rigor across the team.
• Leverage tools such as Clari, Salesforce, and 6sense, combined with sound judgment and inspection cadence, to deliver reliable weekly, monthly, and quarterly forecasts.
• Identify early risk signals, proactively address slippage, and drive accountability for forecast integrity at all levels.
• Provide senior leadership with clear, honest, and data-backed visibility into revenue performance, risks, and upside.
• Team Leadership & Talent Development
• Lead, coach, and inspire a team of enterprise sales leaders and account executives to achieve and exceed revenue goals.
• Deliver hands-on mentorship, including deal coaching, account strategy reviews, and executive-level selling guidance.
• Scale the organization through thoughtful hiring, onboarding, succession planning, and leadership development.
• Foster a culture of accountability, resilience, and continuous improvement.
• Enterprise Account & Customer Leadership
• Build and maintain trusted relationships with C-suite and senior decision-makers across strategic accounts.
• Ensure teams are selling to business outcomes, not just products—connecting Eptura’s solutions to customer priorities and transformation goals.
• Navigate complex stakeholder environments, including procurement, legal, security, and executive committees.

RVP, Sales – North America

Customer Success Manager

• Manage a portfolio of accounts by thoroughly understanding growth drivers, identifying opportunities for growth, and managing risks.
• Meet and exceed net retention and gross churn targets for assigned accounts.
• Help customers translate their business use cases into company solutions.
• Manage customer stakeholders effectively and build long lasting relationships to leverage during difficult times.
• Act as the primary post-sale customer contact to guarantee successful onboarding, user adoption, and retention, i.e own the overall success of the account.
• Deliver all identified touches in the customer journey, including regular cadence success planning, and overall cadence.
• Leverage and help inform customer health analytics to identify customer expansion opportunities, churn risks, and impacts on customer satisfaction or value.
• Understand cancellations and document reasons.
• Effectively assemble and leverage internal cross-functional teams to deliver back-to-health plans for distressed customers including Professional Services, Support, Account Executives, and Renewals, as well as customer stakeholders and business partners.
• Identify patterns pre-emptively to improve the organizational usage and adoption of company solutions.
• Assist the renewal and account management teams in all renewal activities as needed.
• Collaborate with Customer Marketing to grow a library of customer success stories, testimonials, success stories, and online reviews.
• Contribute as necessary to the success of CS operations projects that are address gaps within the customer journey.
• Provide feedback and support to the enablement team in their new initiatives, as necessary.
• Maintain updated records and forecasting accuracy in all systems (Salesforce and CS management tool).

• Own a portfolio of accounts: Understand growth drivers, identify opportunities, and manage risks across your book of business.
• Achieve retention targets: Meet and exceed net retention and gross churn goals by quantifying customer business value and demonstrating ROI.
• Build strong stakeholder relationships: Develop long-term partnerships and navigate challenging conversations with confidence.
• Drive post-sale success: Lead onboarding, user adoption, and retention efforts to ensure overall account health.
• Execute customer journey touchpoints: Deliver roadmap reviews and cadence communications, logging all activity in CRM systems.
• Leverage health analytics: Use data to identify expansion opportunities, churn risks, and satisfaction drivers.
• Proactively manage account risks: Collaborate with stakeholders to mitigate risks and maintain customer health.
• Coordinate cross-functional support: Assemble internal teams to deliver recovery plans for distressed accounts.
• Identify usage patterns: Spot trends to improve organizational adoption of company solutions.
• Support renewals: Partner with renewal and account management teams as needed.
• Contribute to customer marketing: Help build a library of success stories, testimonials, and reviews.
• Participate in CS operations projects: Address gaps in the customer journey through strategic initiatives.
• Support enablement initiatives: Provide feedback and assistance to the enablement team.
• Maintain accurate records: Ensure forecasting and data integrity in Salesforce and CS tools.

Strategic Customer Success Manager, Partner Alliances

Project Manager

• Manage a portfolio of medium to large, complex SaaS implementation projects, ensuring alignment with scope, timelines, and customer objectives.
• Maintain project governance, documentation, risk logs, RAID logs, and delivery milestones.
• Serve as the primary project point of contact after contract execution, establishing trust and accountability with customer stakeholders.
• Facilitate ongoing communication to ensure clarity on goals, tasks, and dependencies.
• Develop comprehensive project plans, incorporating scope, resource assignments, timelines, and communication strategies.
• Lead regular status meetings, track progress, and adjust plans proactively as business needs evolve.
• Coordinate efforts across Professional Services, Product, Support, Sales, and Customer Success to ensure seamless delivery.
• Escalate risks appropriately and ensure mitigation strategies are understood and executed.
• Identify risks, manage project issues, and proactively resolve blockers to maintain project momentum.
• Provide transparent communication around project health, including executive updates when needed.
• Facilitate workshops, discovery sessions, and readiness assessments to ensure preparedness for go‑live.
• Oversee user acceptance testing (UAT), data readiness, workflow validation, and platform configuration checkpoints.
• Manage cutover and go‑live planning with precision, clarity, and focus on minimizing disruption.
• Ensure deliverables meet quality standards, contractual expectations, and best practice frameworks.
• Continuously evaluate process improvements and efficiencies across the delivery lifecycle.
• Guide customers toward meaningful usage milestones that drive value realization and long‑term engagement.
• Collaborate with Customer Success to ensure a seamless handoff post‑implementation.

Product Designer

• Partner with product managers, developers, and senior designers to translate concepts into clear, usable interfaces.
• Create wireframes, user flows, prototypes, UI mockups, and other design artifacts to support product delivery.
• Assist in user research, usability testing, and synthesis of findings to inform design decisions.
• Contribute to the evolution and maintenance of the design system to ensure consistency across features and products.
• Support accessible, inclusive design through adherence to usability and accessibility best practices.
• Participate in agile ceremonies and design critiques, presenting your work and incorporating feedback.
• Maintain organized project documentation in tools such as Figma, Confluence, and JIRA.
• Stay current with AI-driven UX trends, emerging tools, and best practices—bringing fresh ideas to the team.

UX Designer

Account Executive

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Enterprise Account Executive

Product Manager

• Define a compelling product vision and multi-horizon strategy aligned to customer needs, market trends, and Eptura’s business goals while balancing roadmap creation and on-time execution.
• Anticipate competitive moves and industry shifts; translate insights into clear product bets and portfolio priorities.
• Own the end-to-end product lifecycle across a portfolio—discovery, definition, delivery, launch, and iteration. Balance feasibility, time, cost, and value; make rigorous trade-offs that maximize outcomes.
• Contribute to broader company strategy with the executive team; influence commercialization, policy and direction through crisp communication and data-backed proposals.
• Champion both AI-driven and direct customer understanding through qualitative research, usage analytics, and market data.
• Validate problems and solutions early; ensure product decisions are grounded in evidence and measurable results.
• Define and track KPIs and OKRs across adoption, retention, NPS, ARR growth, and margin.
• Be accountable for product portfolio performance and financial impact; run portfolio reviews.
• Build a trusted partnership with Engineering, Design/UX, Marketing, Customer Experience,
• Represent the product externally with key customers, partners, and analysts; negotiate critical matters and strategic partnerships as needed.
• Mentor and develop a high-performing team of PMs and UX leaders; nurture a customer-obsessed, impact-focused culture.
• Lead team to continue to transform the organization to be AI-native, set clear goals, coach decisively, and celebrate wins.

VP, Product Management

Operations

• Own and accurately process orders in full cycle from quote to invoicing in accordance with established guidelines, processes, and policies.
• Operate with the guiding principles of simplify, automate, elevate, delight.
• Provide clear communication of order status for internal stakeholders.
• Ensure quality of order and invoice data in Salesforce, NetSuite, Avalara, and other internal systems that support sales and production.
• Liaise with relevant internal and external parties to manage and swiftly resolve all issues relating to orders and invoicing.
• Actively engage with the global Order Operations team to ensure consistency of process across regions.
• Contribute to efforts to design, review, improve and present order processes to increase efficiency and system automation.
• Support a shared knowledge culture by contributing to documentation and training materials for the Order Operations team and internal stakeholders.
• Participate in special projects as needed.