EPTA GROUP

Financial Planning and Analysis

• Lead the annual budgeting, long-term financial planning, and rolling forecast processes
• Provide variance analysis, business insights, and executive-level reports on financial performance
• Work closely with senior management and operational teams to align financial strategies with business objectives
• Present financial insights and recommendations to executive leadership, investors, and board members
• Identify cost-saving opportunities, margin improvement strategies, and efficiency initiatives
• Lead and coordinate local FP&A teams across departments, promoting best practices and capacity building
• Ensure timely completion and high-quality reporting
• Collaborate on the implementation and standardization of planning systems
• Collaborate on financial audits, risk analysis, and treasury controls to foster a culture of regulatory compliance
• Monitor and compare general and administrative expenses (excluding payroll) against the budget

FP&A Leader

Customer Support

• Deliver outstanding customer service by professionally handling incoming calls and promptly addressing client inquiries, ensuring a positive and solution-oriented experience.
• Manage and coordinate customer requests received via portals and email, ensuring accurate job acceptance and logging within defined service-level agreements.
• Efficiently process all incoming work orders into the internal CMS, including standard and out-of-hours requests, to support seamless service delivery and comprehensive tracking.
• Create and manage after-sales cases, coordinating and scheduling service appointments to maximize customer satisfaction and operational efficiency.
• Verify and maintain accurate proof of delivery documentation, upholding stringent accountability and data integrity standards.
• As needed, support the team with various ad hoc administrative and operational tasks, demonstrating flexibility and a proactive approach to problem-solving.

Hungarian, English Speaking Customer Support Intern

French Speaking Customer Support Intern

Human Resources

• Strategic HR consulting: Point of contact for managers and employees on all personnel-related matters across the employee lifecycle.
• Employee support & development: Advising and supporting on topics such as performance management, employee development, conflict management, and organizational change.
• HR projects & change management: Participation in HR projects and active support for change processes and the development of HR standards.
• Employment law & HR policies: Advising on employment law matters and ensuring compliance with internal policies and processes.

FP&A Leader

Hungarian, English Speaking Customer Support Intern

French Speaking Customer Support Intern

HR Business Partner