EPTA GROUP

Customer Support Intern

EPTA GROUP

internship

Posted on:

Location Type: Hybrid

Location: Budapest • Hungary

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 HUF 2,145 per hour

Job Level

Entry Level

About the role

  • Deliver outstanding customer service by professionally handling incoming calls and promptly addressing client inquiries, ensuring a positive and solution-oriented experience.
  • Manage and coordinate customer requests received via portals and email, ensuring accurate job acceptance and logging within defined service-level agreements.
  • Efficiently process all incoming work orders into the internal CMS, including standard and out-of-hours requests, to support seamless service delivery and comprehensive tracking.
  • Create and manage after-sales cases, coordinating and scheduling service appointments to maximize customer satisfaction and operational efficiency.
  • Verify and maintain accurate proof of delivery documentation, upholding stringent accountability and data integrity standards.
  • As needed, support the team with various ad hoc administrative and operational tasks, demonstrating flexibility and a proactive approach to problem-solving.

Requirements

  • Active student status for at least one more year at a Hungarian institution
  • Fluent, confident, and stable English language skills (spoken and written) is a must.
  • Minimum availability of 20 hours per week.
  • Relevant experience is considered as an advantage.
  • Hybrid work model preferred (approx. 50% remote after training); in-office presence is required during the training period.
Benefits
  • Competitive Compensation - Enjoy an attractive hourly salary of 2,145 HUF gross, reflecting your valuable contribution and dedication.
  • Career Development & Learning - We’re committed to your growth — gain hands-on experience, expand your skill set, and take advantage of continuous learning opportunities in a supportive environment.
  • International Exposure - Be part of a growing international organization with strong Italian roots, where cross-cultural collaboration and global best practices are part of our everyday work.
  • Dynamic & Supportive Team - Work in a friendly, fast-paced environment that values teamwork, innovation, and open communication.
  • Room for Advancement - As our organization expands, so do your opportunities — grow with us and build a career, not just a job.
  • Make a Difference - Your work will have a direct impact on customer satisfaction and company success — your role matters here.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer serviceproblem-solvingflexibilitycoordinationcommunicationorganizational skillsproactive approachattention to detailtime managementscheduling