Provide world class service to our customers by performing preventative and corrective maintenance for Epredia instrumentation.
Use expert troubleshooting skills to diagnose and resolve technical issues on a variety of electromechanical instruments.
Manage service call scheduling, parts inventory and other administrative necessities.
Build trust-based relationships with our customers.
Interact with and provide feedback to internal stakeholders including technical support teams, Manufacturing and Sales.
Prepare periodic reports to management including compilations of customer complaints, trend analyses, and suggestions for improvement.
Represent Epredia in a positive, professional manner in all dealings with customers, both external and internal.
Willingness to be available "after hours", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.

Requirements

2+ years of field service experience preferred.
Associate degree (Bachelor’s Degree preferred) in electrical or mechanical Engineering, or other scientific degree with related field service experience.
Demonstrated ability to diagnose and resolve problems on electronic and mechanical instrumentation in a scientific laboratory environment.
Ability to read, interpret and analyze schematics, assembly drawings and wiring diagrams.
Experience with Laboratory Information Systems/networking instrumentation preferred.
Strong written and verbal communication skills, self-motivated and an effective team player.
Must possess basic software skills and computer literacy.
Physical requirements include the ability to lift 50lbs.
Up to 80% travel may be required to meet customer needs.
Must possess a valid driver’s license.

Benefits

Competitive salary with overtime pay and bonus plan.
Health and Retirement Benefits.
Paid Holidays.
Company car.
Full in-house training on all products supported.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

electromechanical instrumentationtroubleshootingdiagnosing technical issuesreading schematicsinterpreting assembly drawingsanalyzing wiring diagramsfield service experiencelaboratory information systemsmechanical engineeringelectrical engineering

Soft Skills

customer servicerelationship buildingcommunication skillsself-motivatedteam playeradministrative skillsproblem-solvingfeedback provisionreport preparationtrust-building

Certifications

valid driver’s licenseAssociate degreeBachelor’s degree in engineering or related field