Epredia

Field Engineer

• Provide on-site technical service, troubleshooting, and repair for digital pathology and histology equipment.
• Perform system installations, preventive maintenance, validations, and service contract obligations.
• Respond rapidly to customer needs, including traveling to customer sites on short notice and remaining on-site as required to complete service tasks.
• Support mission-critical issues by participating in an after-hours and rotating on-call schedule, including nights, weekends, and holidays.
• Maintain continuous availability via company-issued mobile phone and be prepared for emergency service needs 24/7.

Field Service Engineer

Data Scientist

• Maintain accuracy and integrity of company’s master data across various systems.
• Lead an offshore team to execute changes to the SAP Master data through tickets created and approved by the business.
• Liaison between business functions and the IT team for issues pertaining to master data.
• Coordinate, train, and guide local data personnel ensuring adherence to data requirements and policies.
• Analyze and recommend data access improvements that maintains data integrity but allows people to have access to critical data.
• Maintain data creation forms, data dictionary, and training documents.
• Develop LSMW scripts for data mass maintenance.
• Perform Mass updates as well as smaller front-end updates that cannot be completed via the Datazen application from Chainsys.
• Develop and deploy master data governance processes and tools.
• Act as a Subject Matter Expert on data requests when approached with a business problem.
• Create data standards within company.
• Reduce dependency and costs of using outside vendors.
• Maintain/improve the interface between SAP Hana and the Datazen application from Chainsys.
• Participate and lead Data Migration and Reconciliation projects across multiple functional areas and regions.

SAP Data Manager

• Provide world class service to our customers by performing preventative and corrective maintenance for Epredia instrumentation.
• Use expert troubleshooting skills to diagnose and resolve technical issues on a variety of electromechanical instruments.
• Manage service call scheduling, parts inventory and other administrative necessities.
• Build trust-based relationships with our customers.
• Interact with and provide feedback to internal stakeholders including technical support teams, Manufacturing and Sales.
• Prepare periodic reports to management including compilations of customer complaints, trend analyses, and suggestions for improvement.
• Represent Epredia in a positive, professional manner in all dealings with customers, both external and internal.
• Willingness to be available "after hours", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.