Epic Staffing Group

Operations

• Support to Operations team with processes and procedures amongst all teams including process documentation, testing the process within the ATS and utilizing reporting to monitor how the process is working
• Analysis of reports monitoring our systems and processes to ensure functionality
• Provide timely support to the team for all support inquiries
• Special Projects as needed
• Collaborate with the Operations Team to maintain a clean database by reviewing and auditing all aspects of the ATS (reports, dashboards, contacts, lists, etc.)

Operations Administrator

Manager

• Oversee the onboarding, integration, and ongoing engagement of internationally educated healthcare professionals
• Provide leadership and direction to the Candidate Relations team to ensure consistent processes and high-quality support
• Support the Director of Immigration and Operations in implementing processes, policies, procedures, and workflows
• Partner with International Operations leadership and placed healthcare professionals to strengthen collaboration and mitigate risks
• Serve as point of contact for escalated healthcare professional concerns and coordinate with internal stakeholders for resolution
• Track and document all escalations to identify recurring issues, patterns, and emerging trends
• Drive operational excellence and foster strategies that enhance satisfaction and support long-term retention of healthcare professionals

Candidate Relations Manager

Financial Planning and Analysis

• Execute day-to-day financial transactions for a Strategic Business Unit (SBU), ensuring accuracy and efficiency
• Support payroll and billing: process payroll submissions, enter payroll data, verify taxation, input expense reimbursements
• Manage accounts payable and receivable: set up client billing accounts, process invoices/payments/receipts, send bill reminders and contact clients
• Inventory and procurement: upload and maintain contracts, maintain inventory levels
• Reconcile bank statements and resolve discrepancies
• Utilize financial software and systems to perform tasks and generate reports

Operations Administrator

Candidate Relations Manager

Financial Operations Specialist