Epic Staffing Group

Candidate Relations Manager

Epic Staffing Group

full-time

Posted on:

Location: 🇵🇭 Philippines

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Job Level

JuniorMid-Level

About the role

  • Oversee the onboarding, integration, and ongoing engagement of internationally educated healthcare professionals
  • Provide leadership and direction to the Candidate Relations team to ensure consistent processes and high-quality support
  • Support the Director of Immigration and Operations in implementing processes, policies, procedures, and workflows
  • Partner with International Operations leadership and placed healthcare professionals to strengthen collaboration and mitigate risks
  • Serve as point of contact for escalated healthcare professional concerns and coordinate with internal stakeholders for resolution
  • Track and document all escalations to identify recurring issues, patterns, and emerging trends
  • Drive operational excellence and foster strategies that enhance satisfaction and support long-term retention of healthcare professionals

Requirements

  • Bachelor’s degree or relevant experience in administrative support role
  • Two years of experience working in employee relations, candidate relations, or a related field
  • Experience in a healthcare or credentialing environment is strongly preferred
  • Previous supervisory or leadership experience is required
  • Willingness to work PH night shift (aligned with US business hours)
  • Proficiency in speaking, reading, writing, and understanding the English language
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