Epic Staffing Group

Customer Support

• Support client services by reviewing candidate profiles and ensuring credentials are complete before submission.
• Assist the client services team in submitting candidate profiles to clients via email and/or Vendor Management Systems.
• Assists with the preparation and posting of job requisitions across various platforms.
• Schedule and confirm interviews between candidates and clients, ensuring smooth communication.
• Maintain and update candidate records in internal systems with accuracy and completeness.
• Assist with credentialing by collecting and uploading required documents for compliance.
• Provides administrative support to the Client Services team on MSP and Direct Contract workflows, assisting with documentation, tracking contract status, and ensuring all agreements are accurately completed and maintained across systems.
• Conduct follow-ups on candidate submissions via email or phone calls and provide status updates to the client services team.
• Track interview feedback and support candidate engagement efforts.
• Help identify candidates for open positions using internal systems.
• Manage client service managers’ inboxes, track candidate starts and assist with client communications.
• Provide backup support and forward critical messages when client services managers are out.
• Collaborate with internal departments to support client needs and hiring processes.
• Assist with reporting, data entry, and other administrative tasks.
• Participate in cross-training initiatives and provide support across teams, assisting designated team members or groups as needed.

Client Services Support Specialist

Manager

• Manage the performance and development of direct reports, providing training, coaching, and conducting regular employee reviews
• Conduct regular performance evaluations, provide constructive feedback, and develop individualized development plans for team members
• Educate departments on credentialing policies, procedures, and internal policy changes as necessary
• Oversee The Joint Commission reviews and quarterly data submissions
• Audit and approve invoices from credentialing vendors for each SBU
• Review and approve background checks and licensing issues, escalating employment determinations when necessary
• Implement robust policies and procedures to ensure accurate verification and uploading of applications into the online credentialing database system
• Analyze application status trends, evaluate verification information, and identify areas of non-compliance or 'red flags'; recommend and execute appropriate corrective actions
• Manage incoming and outgoing communications, ensuring adherence to policy timelines while updating the credentialing database; provide status reports and communicate practitioner participation information to internal and external stakeholders
• Facilitate written and verbal communications with federal, state, and local agencies, hospitals, medical review boards, and malpractice carriers to obtain necessary provider and practitioner information
• Participate in preparation for internal and external audits to ensure accurate provider information and compliance with regulatory/accreditation requirements (e.g., CMS, DSHS, NCQA, JCAHO, DNV)
• Assist practitioners and clinicians with scheduling appointments and necessary medical procedures (e.g., physicals, drug screens, vaccinations)
• Stay informed about research, review, and interpretation of applicable accreditation, licensing, and regulatory requirements to ensure ongoing compliance of credentialing policies and procedures

Associate Manager – Credentialing

Recruitment

• Own and manage a set of assigned job requisitions; sourcing candidates through handoff to a Recruiter.
• Leverage the company database to further expand the network of qualified candidates through referrals and other channels.
• Utilize various channels, including job boards, social media, networking events, and employee referrals, to source potential candidates.
• Conduct interviews to assess candidates’ skills, experience, and cultural fit.
• Develop, monitor and maintain an active pool of qualified candidates for future/potential positions; keep updated and detailed record of contact information, skill sets, notes, and job search preferences in the applicant tracking system (ATS).
• Call candidate references and prepare reference forms.
• Schedule and conduct introductions with newly submitted candidates.
• Qualify candidates for open positions and submit to client facilities per submission guidelines.
• Maintain strong communication with candidates via phone and email from the initial application to Recruiter hand-off.
• Maintain accurate and up-to-date candidate records in the applicant tracking system (ATS).
• Participate in cross-training initiatives and provide support across teams, assisting designated recruiters or groups as needed.
• Assist with the completion of special/ad hoc projects, as assigned.

Junior Recruiter

Growth Marketing

• Provide strategic leadership to the Business Development and proposal functions, fostering a high-performance culture, accountability, and consistent quality across the opportunity lifecycle.
• Develop and execute growth initiatives aligned with SBU objectives, including market expansion, service line growth, and targeted client opportunities, informed by market and competitive analysis.
• Lead the full business development lifecycle, including opportunity identification, qualification, client engagement, and proposal development, ensuring alignment with client needs and organizational goals.
• Collaborate with Operations, Client Services, and Recruitment teams to ensure new business opportunities are feasible, appropriately scoped, and effectively transitioned for successful execution.
• Oversee proposal development and contracting coordination, partnering with Legal, Finance, and Operations to ensure submissions are competitive, compliant, and executable.
• Track performance of growth initiatives and supported business development efforts, providing insights, reporting, and recommendations to senior leadership.
• Provide guidance, coaching, and development to BD and proposal support team members, promoting strong collaboration, accountability, and consistent execution.

Director of Growth Strategy

Client Services Representative

• Lead and support the Client Services team and supporting functions, overseeing daily operations and coordinating efforts to ensure alignment with organizational goals and adherence to established processes and standards.
• Conduct regular performance evaluations, provide constructive feedback, and develop individualized development plans for team members.
• Motivate the team to achieve targets in interviews, placements, and revenue, supporting divisional goals.
• Provide ongoing support and guidance to the team, including assistance with escalated scenarios.
• Oversee processes and proactively identify opportunities for improving efficiencies and processes.
• Ensure team compliance with process guidelines, documented SOPs, and departmental requirements.
• Conduct system audits to maintain compliance with established requirements and metrics.
• Collaborate with peers and leaders across teams to establish and nurture partnerships and business relationships.
• Prepare periodic reports to track sales volume, potential sales, and areas for client base expansion.

Client Services Manager

• Contact and conduct screens with job applicants to qualify and gauge interest for assigned requisitions.
• Complete a full set of phone screen notes using a provided template and pass off to the Recruiter or Project Manager to move candidate forward in recruiting process.
• Work closely with recruiters to understand job requirements and client needs.
• Maintain and update candidate information in the applicant tracking system (ATS) or recruitment database.
• Ensure candidate records are accurate and up-to-date, including tracking interactions and status.

Executive Recruiter

• Participate in planning with team leadership to identify recruiting and sales strategies, client needs, and methods that will achieve the highest order fill rates.
• Provide input on the enhancement of systems, process flow, or benefits.
• Leverage the company database to further expand the network of qualified candidates through referrals and other channels.
• Utilize various channels, including job boards, social media, networking events, and employee referrals, to source potential candidates.
• Create and post job descriptions and advertisements to attract a diverse pool of candidates.
• Conduct interviews to assess candidates’ skills, experience, and cultural fit.
• Identify candidates' critical success factors by utilizing effective interview techniques, including behavioral and situational questions.
• Qualify candidates for open positions and submit to client facilities per submission guidelines.
• Manage the submission, interview, offer, negotiation, closing, and all administrative components involved in recruiting.
• Strategize with account managers to maximize interviews and offers, resulting in a higher submission-to-placement ratio.
• Negotiate all components of the candidate’s package while being mindful of individual and team gross margin goals.
• Extend offers of employment on behalf of the strategic business unit (SBU) to selected clinicians under the direction of the client facility and SBU leadership.
• Facilitate a smooth onboarding process for new hires, including coordinating start dates and preparing pre-onboarding materials.
• Maintain strong communication with candidates via phone and email from the initial application throughout their assignment, serving as a point of contact for employees, providing support and guidance.
• Work closely with contract employees to identify redeployment opportunities and facilitate transitions to new assignments.
• Ensure all recruitment activities comply with federal, state, and local employment laws and regulations.
• Maintain accurate and up-to-date candidate records in the applicant tracking system (ATS).
• Stay informed on industry trends, innovative recruiting techniques, and competitor information to remain competitive in sales.
• Recommend enhanced recruitment strategies and new approaches to improve the efficiency and effectiveness of the department.

Senior Recruiter

• Utilize a range of sourcing methods to identify potential candidates, including job boards, social media, networking sites, and direct outreach.
• Build and maintain a network of potential candidates for current and future job openings.
• Develop and execute targeted search strategies to identify and attract passive candidates.
• Work closely with recruiters and hiring managers to understand job requirements and client needs.
• Provide regular updates on sourcing progress and candidate pipeline status.
• Maintain and update candidate information in the applicant tracking system (ATS) or recruitment database.
• Ensure candidate records are accurate and up-to-date, including tracking interactions and status.