Epic Staffing Group

Recruitment

• Provide support for the coordination of recruitment projects and related services.
• Maintain candidate databases ensuring data accuracy.
• Review and update applicant profiles; create master profiles.
• Call candidate references and prepare reference forms.
• Assist with the preparation of pay packages and employment contracts.
• Process online license verifications.
• Uploading documents into the ATS.
• Participate in cross-training initiatives and provide support across teams, assisting designated recruiters or groups as needed.
• Assist with the completion of special/ad hoc projects, as assigned.
• Prepare and submit candidates.
• Participate in the training of new employees and review of outputs, as assigned.

Recruitment Support Coordinator

Manager

• Manage a team of Relationship Managers, providing guidance, training, and mentorship
• Support leadership in establishing and monitoring key performance indicators (KPIs)
• Analyze outcomes to drive continuous improvement and refine strategies for COA and client engagement
• Ensure adherence to established processes and procedures
• Foster a culture of empowerment, confidence, and support within the team
• Develop and implement strategic initiatives to build and strengthen relationships with COAs and school clients

Relationship Management Manager

• Support the recruitment team with employment-related research and general administrative tasks throughout the hiring process.
• Assist with the screening and initial outreach to candidates to help assess qualifications and interest, as needed.
• Maintain accurate and up-to-date candidate information in the applicant tracking system (ATS), including contact details, notes, and relevant preferences.
• Coordinate and schedule candidate interviews or introductions as needed.
• Participate in cross-training initiatives and provide flexible support across recruitment or operational teams.
• Contribute to special projects or assignments, as needed.
• Support the onboarding and training of new team members and assist with reviewing work outputs, as assigned.
• Help address and resolve issues or escalations, as appropriate.
• May serve as a backup in the absence of a supervisor or manager.

Recruiting Coordinator

• Provide support for the coordination of recruitment projects and related services
• Maintain candidate databases ensuring data accuracy
• Review and update applicant profiles; create master profiles
• Call candidate references and prepare reference forms
• Assist with the preparation of pay packages and employment contracts
• Process online license verifications
• Uploading of documents into the ATS
• Assist with candidate sourcing efforts for scarcity positions, as needed
• Participate in cross-training initiatives and provide support across teams, assisting designated recruiters or groups as needed
• Assist with the completion of special/ad hoc projects, as assigned
• Prepare and submit candidates
• Participate in the training of new employees and review of outputs, as assigned

• Eager to learn and proactively works to gain an understanding of typical job requisitions within the Clinical Research vertical
• Exploits all available sourcing techniques, including Orbis’ internal database, writing Boolean search strings, searching job boards, as well as networking and other passive recruiting techniques
• Actively on the phones throughout the day building relationships and networking with potential candidates to identify and prescreen talent for roles at our clients, as well as obtaining candidate referrals and business development market intel; minimum of 40 outbound calls a day
• Prescreens and interviews candidates to confirm they meet the requirements of the job requisition and can speak to their experience
• Drives the interview process forward with high sense of urgency, triaging competing priorities, navigating challenging calendars, and influencing stakeholders when needed
• Provide transparent, empathetic updates to candidates, understanding subtleties in hiring process and interpreting tone of communications
• Manages candidate expectations and educates candidates on background screening process; ensure they are clear on expectations for each client they interview with prior to interviewing
• Conducts and verifies employment references
• Build extremely strong, collaborative relationships across the Orbis Clinical Team and work side by side with Business Development Team to extend offers and support the client needs
• Enter and maintain relevant candidate data within Orbis’ database, ensuring data integrity through real-time tracking and data accuracy
• Checks in every 2 weeks with Orbis’ Consultants
• Meet or exceed the expectations for the recruiting role based off your level of experience
• Provide real time updates to the Business Development Managers and Recruiting Managers on their open requisitions and the recruiting activities completed
• Provide exceptional customer service to both internal and external customers
• Work in a collaborative team environment, celebrating wins of the team and learning from mistakes, while being accountable for weekly and monthly goals

Life Sciences Recruiter

Customer Support

• Support client services by reviewing candidate profiles and ensuring credentials are complete before submission.
• Assist the client services team in submitting candidate profiles to clients via email and/or Vendor Management Systems.
• Assists with the preparation and posting of job requisitions across various platforms.
• Schedule and confirm interviews between candidates and clients, ensuring smooth communication.
• Maintain and update candidate records in internal systems with accuracy and completeness.
• Assist with credentialing by collecting and uploading required documents for compliance.
• Provides administrative support to the Client Services team on MSP and Direct Contract workflows, assisting with documentation, tracking contract status, and ensuring all agreements are accurately completed and maintained across systems.
• Conduct follow-ups on candidate submissions via email or phone calls and provide status updates to the client services team.
• Track interview feedback and support candidate engagement efforts.
• Help identify candidates for open positions using internal systems.
• Manage client service managers’ inboxes, track candidate starts and assist with client communications.
• Provide backup support and forward critical messages when client services managers are out.
• Collaborate with internal departments to support client needs and hiring processes.
• Assist with reporting, data entry, and other administrative tasks.
• Participate in cross-training initiatives and provide support across teams, assisting designated team members or groups as needed.

Client Services Support Specialist

• Manage the performance and development of direct reports, providing training, coaching, and conducting regular employee reviews
• Conduct regular performance evaluations, provide constructive feedback, and develop individualized development plans for team members
• Educate departments on credentialing policies, procedures, and internal policy changes as necessary
• Oversee The Joint Commission reviews and quarterly data submissions
• Audit and approve invoices from credentialing vendors for each SBU
• Review and approve background checks and licensing issues, escalating employment determinations when necessary
• Implement robust policies and procedures to ensure accurate verification and uploading of applications into the online credentialing database system
• Analyze application status trends, evaluate verification information, and identify areas of non-compliance or 'red flags'; recommend and execute appropriate corrective actions
• Manage incoming and outgoing communications, ensuring adherence to policy timelines while updating the credentialing database; provide status reports and communicate practitioner participation information to internal and external stakeholders
• Facilitate written and verbal communications with federal, state, and local agencies, hospitals, medical review boards, and malpractice carriers to obtain necessary provider and practitioner information
• Participate in preparation for internal and external audits to ensure accurate provider information and compliance with regulatory/accreditation requirements (e.g., CMS, DSHS, NCQA, JCAHO, DNV)
• Assist practitioners and clinicians with scheduling appointments and necessary medical procedures (e.g., physicals, drug screens, vaccinations)
• Stay informed about research, review, and interpretation of applicable accreditation, licensing, and regulatory requirements to ensure ongoing compliance of credentialing policies and procedures

Associate Manager – Credentialing

• Own and manage a set of assigned job requisitions; sourcing candidates through handoff to a Recruiter.
• Leverage the company database to further expand the network of qualified candidates through referrals and other channels.
• Utilize various channels, including job boards, social media, networking events, and employee referrals, to source potential candidates.
• Conduct interviews to assess candidates’ skills, experience, and cultural fit.
• Develop, monitor and maintain an active pool of qualified candidates for future/potential positions; keep updated and detailed record of contact information, skill sets, notes, and job search preferences in the applicant tracking system (ATS).
• Call candidate references and prepare reference forms.
• Schedule and conduct introductions with newly submitted candidates.
• Qualify candidates for open positions and submit to client facilities per submission guidelines.
• Maintain strong communication with candidates via phone and email from the initial application to Recruiter hand-off.
• Maintain accurate and up-to-date candidate records in the applicant tracking system (ATS).
• Participate in cross-training initiatives and provide support across teams, assisting designated recruiters or groups as needed.
• Assist with the completion of special/ad hoc projects, as assigned.

Junior Recruiter

Growth Marketing

• Provide strategic leadership to the Business Development and proposal functions, fostering a high-performance culture, accountability, and consistent quality across the opportunity lifecycle.
• Develop and execute growth initiatives aligned with SBU objectives, including market expansion, service line growth, and targeted client opportunities, informed by market and competitive analysis.
• Lead the full business development lifecycle, including opportunity identification, qualification, client engagement, and proposal development, ensuring alignment with client needs and organizational goals.
• Collaborate with Operations, Client Services, and Recruitment teams to ensure new business opportunities are feasible, appropriately scoped, and effectively transitioned for successful execution.
• Oversee proposal development and contracting coordination, partnering with Legal, Finance, and Operations to ensure submissions are competitive, compliant, and executable.
• Track performance of growth initiatives and supported business development efforts, providing insights, reporting, and recommendations to senior leadership.
• Provide guidance, coaching, and development to BD and proposal support team members, promoting strong collaboration, accountability, and consistent execution.

Director of Growth Strategy

Client Services Representative

• Lead and support the Client Services team and supporting functions, overseeing daily operations and coordinating efforts to ensure alignment with organizational goals and adherence to established processes and standards.
• Conduct regular performance evaluations, provide constructive feedback, and develop individualized development plans for team members.
• Motivate the team to achieve targets in interviews, placements, and revenue, supporting divisional goals.
• Provide ongoing support and guidance to the team, including assistance with escalated scenarios.
• Oversee processes and proactively identify opportunities for improving efficiencies and processes.
• Ensure team compliance with process guidelines, documented SOPs, and departmental requirements.
• Conduct system audits to maintain compliance with established requirements and metrics.
• Collaborate with peers and leaders across teams to establish and nurture partnerships and business relationships.
• Prepare periodic reports to track sales volume, potential sales, and areas for client base expansion.

Recruitment Support Coordinator

Relationship Management Manager

Recruiting Coordinator

Recruiting Coordinator

Life Sciences Recruiter

Client Services Support Specialist

Associate Manager – Credentialing

Junior Recruiter

Director of Growth Strategy

Client Services Manager