Analyze and optimize business processes that improve the customer experience.
Collaborate primarily with customer service and technical support to understand business transactional process requirements and implement solutions to improve quality and delivery.
Collaborate with other areas of the business (e.g., operations, logistics, finance, supply chain, IT & business intelligence, sales operations, and commercial teams) to properly analyze process and data requirements both upstream and downstream before implementing solutions.

Requirements

Bachelor’s degree in Industrial Engineering, Business, Information Systems, Operations, or Supply Chain.
2+ years of process‑improvement experience in a service or transactional environment.
2+ years working with ERP and CRM platforms.
Experience leading cross‑functional initiatives and supporting solution testing/UAT.
Travel up to 10%, as needed.
5+ years of call center and customer service experience (preferred).
Back-end E-commerce experience (preferred).
Lean Six Sigma certification desirable (preferred).
Driven & experienced in process improvement (preferred).
Experienced in Project Management, Process Flow Mapping (preferred).
Excellent Communication skills in written and verbal form (preferred).
Familiar with Agile methodology (preferred).
Dental industry experience (preferred).

Benefits

Competitive Pay and Sign on Bonuses.
PTO, Sick Time and Paid Holidays.
Competitive leave policies including but not limited to Sick, Jury Duty, Bereavement, Personal, and Parental Leave
Medical, Dental, and Vision Insurance Benefits effective DAY ONE!!!!
401K – company match starting DAY ONE!!!!
Community involvement opportunities & employee appreciation events.
Newly renovated, state of the art, climate-controlled facility.
Newly built 1200 sq fitness room.
Gourmet coffee, beverages, snacks, and lunches are available in our café.
Employee Lounge with pool table, shuffleboard and skeet ball for downtime and employee fun!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

process improvementERPCRMsolution testingUATProject ManagementProcess Flow MappingAgile methodologyback-end E-commerce

Soft Skills

collaborationcommunicationleadershiporganizational skills

Certifications

Lean Six Sigma