Enviri

Customer Service Representative

Enviri

full-time

Posted on:

Location Type: Remote

Location: California • United States

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Tech Stack

SFDC

About the role

  • Complete customer manifest entry into CORE customer/job management system for incoming loads to our Hazardous Waste Facilities
  • Prepare manifests and labels in CORE to be sent to our customers
  • Schedule all waste loads into Clean Earth or other facilities
  • Complete invoicing from CORE
  • Create Purchase Orders for all direct ship loads or supplies for our customers
  • Complete computer entry of all pricing quotes
  • Create and review generator waste profiles and submit for approval
  • Send all outgoing UPS packages to our customers

Requirements

  • High school diploma is required; bachelor’s degree is preferred.
  • Minimum of 2 years of experience in customer service or a related field.
  • Proficient in Microsoft Office applications, including Excel, Access, and Outlook.
  • Excellent organizational, analytical, and communication skills.
  • Ability to work independently with minimal supervision while thriving in a team-oriented environment.
  • Confident phone etiquette with proven experience handling calls professionally.
  • Strong written and verbal communication abilities.
  • Active listening skills to understand and address customer needs effectively.
  • Must be able to regularly access and use general office equipment including phones, computers, cop-iers, etc.
  • Must be able to work in a busy, often distracting work environment that is generally climate controlled.
  • Must be able to lift up to 20 pounds unassisted on an occasional basis.
  • Must be able to sit for long periods of time.
  • Must be able to stand or walk for long periods of time.
  • Preferred knowledge of SalesForce.com or familiarity with a related CRM system and practices
Benefits
  • health, dental, vision, life, and disability insurance plans starting on the first day of employment
  • paid time off
  • wellness benefits
  • employee discount program
  • tuition assistance
  • 401k with company matching
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer manifest entryinvoicingpurchase orderspricing quotesgenerator waste profilesCORE customer/job management systemHazardous Waste Facilities
Soft Skills
organizational skillsanalytical skillscommunication skillsindependent workteam-orientedphone etiquetteactive listening
Certifications
high school diplomabachelor’s degree