Enviri

Technical Account Manager

• Manage key accounts with respect to both customer service needs as well as technical service needs as it relates to assisting with profile creation and support.
• Working as part of a dedicated team of customer experience, sales, and compliance professionals, you’ll take ownership by working internally to coordinate their waste disposal needs in accordance with their service agreements.
• You’ll serve as part of the customer experience team providing support to Clients, internal Operations, Finance, Logistics and field staff to ensure a high level of customer satisfaction.
• Ability to demonstrate a high level of Customer Service acumen acquired through substantial gained experience.
• Providing technical service support related to creating and supporting the profile process.
• Coordinate with Clean Earth plants regarding scheduling loads into the facilities.
• Coordinate with CPG on the submission and subsequent approvals of profiles and recerts.
• Responsible for managing and identifying customers’ needs while responding to a high volume of communication via email and telephone while navigating multiple systems to take appropriate action for resolution.
• Actively manage multiple customers assigned to the team member’s roster including communications and logistical activities; prepare and review orders for accuracy per client contract, including accurate pricing and order review for invoicing.
• Partner with Sales team to increase revenue growth of assigned accounts, including performing various sales-related activities to support account roster.
• Coordinate with cross functional teams to assign tasks to the correct departments.
• Maintain thorough and updated customer records.
• Responsible for all case management tied to the team member’s assigned accounts.
• Conduct research and work cross functionally to resolve or escalate problems.
• Conduct proactive calls to ensure ongoing communication with existing customers.
• Provide feedback to management on ways to increase efficiencies and the effectiveness of servicing customers’ needs.
• Regular contact with all levels of interdepartmental personnel, including billing, collections, sales, drivers, transportation facilities, and information services.
• Perform other reasonably related tasks as assigned by management.

Manager

• Developing and implementing change management strategies to drive adoption
• Identifying and engaging key stakeholders
• Analyzing potential impact of changes on individuals and teams
• Supporting design and delivery of training programs
• Monitoring progress and tracking key metrics

Change Management Manager

Account Manager

• The Regional Account Manager will be responsible for expanding the Company’s business within pre-assigned territories.
• This position is accountable for achieving sales goals through the acquisition and development of new customers and expansion of the product line within the existing customer base.
• Develop and target regional accounts and prospects in conjunction with the Director of Sales to achieve contract, revenue growth, account milestone objectives, and activity expectations within an assigned account/geography.
• Maintains current customers and acquires new customers by meeting or exceeding goals for territory revenue, growth objectives, account retention and customer service functions via telephone and periodic sales calls and presentations.
• This interaction includes the entire sales cycle from prospecting, maintenance, proposals, contracts, price increases, cancellations and contract renewals.
• Builds relationships with current customers while growing the revenue and profits through service changes and price increases.
• Communicates regulatory compliance issues to customers.
• Implements sales strategies to maximize revenue and profits through maintenance and penetration of existing customers.
• Resolve problems and coordinate customer needs with Field Operations and/or Customer Service group.
• Works as liaison between customers and accounts payable department for collection of receivables when requested.
• Assists with coordination and implementation of Regional and National account sales activities.
• Sell in a highly consultative manner, with ability to articulate the company value-proposition and the benefits of working with Clean Earth brand over other traditional waste services companies and direct competition.
• Creates presentations for key sales customers and prospects.
• Coordinate the development of sales objectives, territory and account selling strategies and ensures their execution.
• Completes territory routing plans, territory forecasts and customer business reviews.
• Develop account specific strategies and plans -- and execute against those plans -- to win national and regional in the manufacturing and industrial market space.
• Provide management with information used to evaluate regional & national opportunities.
• Promotes customer brand loyalty by participating in or joining regional/national professional organizations that serve the regional marketplace and/or consumers.
• Make daily calls on new prospects within the targeted territory geography, along with identifying leads via a variety of internet websites, networking, key vendors and peers within local and national organizations.
• Monitor and communicate sales performance against goals through approved performance metrics.