Enviri

Manager

• Lead, coach, and develop a team of National Account Program Managers responsible for some of the company’s largest national customers
• Establish clear expectations, performance metrics, and development plans to ensure a high-performing, customer‑centric organization
• Oversee program execution across national accounts to ensure operational reliability, contract compliance, and financial health
• Develop and implement strategies to enhance customer experience, improve service efficiency, and drive cross-selling opportunities
• Serve as an executive escalation point for key national accounts, ensuring service issues and strategic needs are addressed promptly
• Collaborate closely with Operations, Dispatch, Sustainability, Finance, and IT teams to ensure seamless service delivery and program execution
• Guide the development of reporting tools and dashboards for internal use and executive-level customer presentations
• Lead initiatives to standardize processes, improve program scalability, and elevate the customer experience

Senior Manager, National Customer Programs

Customer Support

• Serve as the primary relationship owner for assigned territory accounts.
• Engage with customer to understand their needs/preferences and ensure we deliver accordingly as an organization.
• Manage account performance against territory quota and roster metrics.
• Conduct regular customer business reviews and present strategic insights cross-functionally.
• Proactively reduce churn and identify opportunities to expand service offerings.
• Quote accounts using the existing price book and strategic account approach.
• Answer customer questions and address concerns in an effective and timely manner.
• Monitor account health through analytics and proactive engagement.
• Drive lifecycle management for profiles, contracts, AR status, and onboarding of new accounts.
• Collaborate with CX Specialists to ensure order completeness and fulfillment.
• Partner with regional Territory Account Managers (TAMs) to generate new profiles and communicate approval status.
• Escalate service issues using the customer complaint tool and ensure closed-loop resolution.
• Generate actionable customer and performance reports to support operational and financial goals.
• Track customer satisfaction and monitor account performance.
• Mentor team members as assigned by management.
• Lead team huddles and meetings as requested.
• Perform other related tasks as assigned.

Customer Experience Account Manager

Account Manager

• Acquires new customers by meeting or exceeding goals for growth objectives via telephone/video and periodic sales calls and presentations.
• Build relationships with new customers while growing the revenue and profits through service changes, cross-selling and price increases.
• Implement sales strategies to maximize revenue and profits through maintenance and penetration of all assigned customers.
• Resolve problems and coordinate customer needs with Operations and/or Customer Experience group.
• Works as liaison between customers and accounts payable department for collection of receivables when requested.
• Actively participate in Regional Sales Meetings and overall regional strategies.
• Sell in a highly consultative manner, with ability to articulate the company value-proposition and the benefits of working with Clean Earth brand over other traditional waste services companies and direct competition.
• Create presentations for key sales prospects.
• Coordinate the development of sales objectives, territory and account selling strategies and ensures their execution.
• Completes territory forecasts.
• Respond and implement all steps to win incoming leads matching the revenue value outlined for this role.
• Make daily calls on new prospects within territory geography, along with identifying leads via a variety of internet websites, networking, key vendors and peers within local and national organizations.
• Monitor and communicate sales performance against goals through approved performance metrics.
• Perform other reasonably related tasks assigned by management.

Associate Account Manager

Program Manager

• Serves as the primary point of contact between the company and its customers
• Oversight of overall Account Health Activities
• Both verbal and written communication are essential for building relationships and conveying information effectively
• Effective management of: quoting based on pricing strategy; profile lifecycle; process code application; AR status; contract, pricing and addendum lifecycles; works with sales and material management to obtain price quote from suppliers; schedules services internally & works with the Program Manager, Direct Shipments for 3rd party transactions; validates shipment details; obtains signed shipping documents and weight tickets; uploads collected job sheets in IDP as needed; reconciles project/shipment invoice volumes and offspecs; works with billing to ensure real time accurate customer invoicing
• Provides concierge desk service as single point of contact for national broker partners
• Provides business review data and presentations for CX leadership in person or virtually as appropriate
• Communicate and coordinate with internal teams (Customer Experience Account Managers, Field Technicians/Operations, Compliance, and/or Sales, regarding service requirements, modifications or issues with the service needs of customers
• Strives to troubleshoot credit and rebill trends to continuously improve toward the perfect invoice
• Ensures appropriate fixes have been made and measures change adoption for book of business
• Quotes as needed for new business based on existing customer contract pricing
• Supports Customer Experience Specialists to ensure order management delivers desired outcomes to meet customer SLAs for ongoing direct shipments
• Maintaining clear and consistent communication with customers, both internally and externally
• Developing and implementing account plans to meet customer needs and objectives
• Resolving customer issues and complaints in a timely and effective manner
• Ability to manage multiple tasks and projects simultaneously
• Tracking customer satisfaction, monitoring account performance, and preparing reports
• Provides internal reports on the progress of a customer to improve performance and reach targets
• Confirms waste disposal and other service processes are prepared to meet internal and governing agency requirements and maintain a high level of quality
• Ability to prioritize customer needs and provide excellent service
• Perform other reasonably related tasks assigned by management
• Lead team huddles and meeting as requested
• Train and mentor new Customer Experience Program Managers, Customer Experience Account Managers and Customer Experience Specialists
• Serve as a Subject Matter Expert (SME) by team for answering questions and gathering feedback specific to areas managed and internal processes
• Proven ability to lead projects and initiatives, foster process improvement opportunities, execute implementation and training

Customer Experience Program Manager

Administration

• track fleet information and validate invoices
• collect data from multiple sources, set up and maintain asset databases
• analyze data and create/distribute reports
• coordinate with field personnel to maintain accurate fleet asset information
• create reports and dashboards
• create deployment plans and track progress
• manage transportation and logistics projects
• learn formal project management skills and techniques

Fleet Administrator

Human Resources

• Deliver first-line support for all HR queries across the spectrum of the employee lifecycle, from new hires to employees leaving the business, for key HR processes and applications related to global HR Shared services
• Support local HR Generalist group with ad-hoc requests
• Respond to queries received through HRSS Mailbox and calls
• Analyze HR transactions and own data integrity of all transactions by adhering to work guidelines and processes to ensure compliant transactions are maintained
• Collect and process electronic and manual employee data into the Oracle systems
• Deliver timely and accurate services, ensuring that timelines are met per schedule and requests are addressed promptly
• Provide superior customer service daily to both external and internal customers
• Come up with process enhancements and improvements

Senior Manager, National Customer Programs

Customer Experience Account Manager

Associate Account Manager

Customer Experience Program Manager

Fleet Administrator

HRSS Analyst, Arabic Language