Customer Experience Account Manager
Enviri
full-time
Posted on:
Location Type: Remote
Location: Kansas • Montana • United States
Visit company websiteExplore more
About the role
- Serve as the primary relationship owner for assigned territory accounts.
- Engage with customer to understand their needs/preferences and ensure we deliver accordingly as an organization.
- Manage account performance against territory quota and roster metrics.
- Conduct regular customer business reviews and present strategic insights cross-functionally.
- Proactively reduce churn and identify opportunities to expand service offerings.
- Quote accounts using the existing price book and strategic account approach.
- Answer customer questions and address concerns in an effective and timely manner.
- Monitor account health through analytics and proactive engagement.
- Drive lifecycle management for profiles, contracts, AR status, and onboarding of new accounts.
- Collaborate with CX Specialists to ensure order completeness and fulfillment.
- Partner with regional Territory Account Managers (TAMs) to generate new profiles and communicate approval status.
- Escalate service issues using the customer complaint tool and ensure closed-loop resolution.
- Generate actionable customer and performance reports to support operational and financial goals.
- Track customer satisfaction and monitor account performance.
- Mentor team members as assigned by management.
- Lead team huddles and meetings as requested.
- Perform other related tasks as assigned.
Requirements
- Bachelor's degree in business, Environmental Sciences, Marketing, or related field (or equivalent experience).
- 3 years minimum in customer service or account management (5 years with high school diploma).
- Strong communication, analytical, and organizational skills.
- Proficiency in CRM Microsoft Office Suite.
- Willingness to travel up to 30%.
Benefits
- Health benefits available Day 1
- 401k available Day 1
- 10+ paid holidays/year
- Free HAZWOPER training and certification
- Overtime opportunities
- Ability to be cross-trained into different roles
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account managementcustomer serviceanalyticsreport generationlifecycle managementquota managementchurn reductionstrategic insightscustomer satisfaction trackingonboarding
Soft Skills
communicationanalytical skillsorganizational skillsmentoringcollaborationproblem-solvingcustomer engagementpresentation skillsleadershipproactive approach