Customer Support Supervisor
Enumerate
full-time
Posted on:
Location: Florida • 🇺🇸 United States
Visit company websiteSalary
💰 $60,000 - $65,000 per year
Job Level
Mid-LevelSenior
About the role
- Direct and oversee customer support team members, including training and mentorship
- Train customer support representatives and coach team members
- Resolve escalated customer questions or complaints
- Develop programs and procedures to enhance productivity and performance
- Track and report performance: measure quality, first response times, and customer satisfaction; generate and analyze reports
- Communicate clearly and effectively with employees and customers via phone and email
- Follow and relay instructions accurately to team members
- Foster teamwork and professional development; create an engaging team environment
- Use judgment and initiative to develop constructive solutions to challenges and obstacles
- Ensure quality service delivery by communicating with customers, partners, and other departments to maintain customer satisfaction
Requirements
- 5+ yeas as a Customer Support leader
- Experience with Zendesk or other CRM
- Experience with Microsoft Excel and Word
- Strong collaborative and teamwork skills
- Excellent Time Management and Organizational Skills
- Excellent team coaching and mentorship
- Proven time management skills.