Enumerate

Data Scientist

• Lead the overall data strategy for the company, aligning data initiatives with business goals and product priorities.
• Manage a small team of data engineers, analysts, and data scientists, fostering collaboration and continuous improvement.
• Define and implement a data governance framework, including policies for data ownership, stewardship, lineage, and quality.
• Partner with business, product, and engineering teams to translate analytical needs into data models, infrastructure, and workflows.
• Serve as the data domain expert, advising executives on emerging trends in data science, AI, and analytics.
• Design and oversee enterprise-wide data models and schemas that ensure consistency and reusability across systems.
• Collaborate with the Data Engineer to implement scalable pipelines, integrations, and APIs supporting analytical and operational use cases.
• Define standards for data cataloging, documentation, and lineage tracking, ensuring transparency and accessibility.
• Partner with business teams to translate data into insights, empowering decision-making across functions.
• Establish best practices for analytics and model development, including experimentation frameworks and performance monitoring.
• Evaluate and recommend machine learning and AI opportunities that enhance business value.
• Develop KPIs and dashboards to measure data quality, usage, and organizational impact.

Data Science Lead

Onboarding Specialist

• Serve as the main point of contact for new clients during the onboarding process
• Guide clients through the activation, implementation and adoption of our Central, Engage and Payments software products, ensuring they achieve all milestones in a timely manner
• Collaborate with internal teams such as Sales, Implementation, Customer Success, and Product to ensure seamless transitions
• Provide training and guidance to clients to help them understand and adopt the platform efficiently
• Monitor the progress of each onboarding project, ensuring deadlines and client expectations are met
• Conduct regular check-ins with clients to troubleshoot issues, provide Tier 1 support, and track progress while customers are in the onboarding phase of their journey
• Identify areas for improvement in the onboarding process and propose new methods to optimize efficiency and client satisfaction
• Participate in project scoping and resource allocation discussions to ensure proper execution of onboarding plans

Onboarding Manager

Full-stack Engineer

• Provide technical leadership and hands-on contributions across full stack development initiatives
• Define technical architecture and development approaches for full stack projects
• Lead design sessions, establish coding standards, and enforce best practices
• Mentor engineers in leveraging GenAI tools effectively, with emphasis on CursorAI workflows
• Champion integration of GenAI development tools (CursorAI, GitHub Copilot, etc.) into daily workflows for coding, testing, documentation, and refactoring
• Identify opportunities where AI can improve velocity, quality, and developer experience
• Oversee and contribute to development of scalable applications in .NET (C#) and React
• Collaborate closely with product managers, designers, and QA to align business and technical requirements
• Ensure secure, robust, and compliant integration with third-party APIs and Fintech/payment services
• Deliver end-to-end feature implementations, production-ready web applications or services, AI-assisted development pipelines, and technical documentation

Full Stack Developer – Tech Lead

SDET

• Define vision and roadmap for automated testing and quality engineering at Enumerate.
• Guide architecture and evolution of scalable test automation frameworks.
• Identify and implement AI for intelligent test case generation, self-healing tests, defect prediction, and quality insights.
• Mentor engineers and cross-functional teams on QA best practices and automation adoption.
• Partner with product management, engineering, and delivery coaches to ensure quality across development lifecycle.
• Define quality standards, KPIs, and reporting mechanisms to monitor and communicate quality health.
• Drive retrospectives and continuous improvement in QA strategy and practices.
• Deliver quality strategy and automation roadmap, automated test frameworks, AI-enhanced QA proofs-of-concept, coaching sessions, and dashboards/reports on quality metrics.
• Work remotely with Enumerate’s distributed teams under a Contractor of Record, project-based engagement.
• Reports to Diego Oliveira.

QA Automation Lead

Customer Support

• Direct and oversee customer support team members, including training and mentorship
• Train customer support representatives and coach team members
• Resolve escalated customer questions or complaints
• Develop programs and procedures to enhance productivity and performance
• Track and report performance: measure quality, first response times, and customer satisfaction; generate and analyze reports
• Communicate clearly and effectively with employees and customers via phone and email
• Follow and relay instructions accurately to team members
• Foster teamwork and professional development; create an engaging team environment
• Use judgment and initiative to develop constructive solutions to challenges and obstacles
• Ensure quality service delivery by communicating with customers, partners, and other departments to maintain customer satisfaction

Customer Support Supervisor

Customer Success Manager

• Build positive relationships with existing customers and help them access resources and tools for success with Enumerate products.
• Conduct quarterly business reviews (QBRs) with key accounts to communicate ROI and product value.
• Drive product adoption and utilization across Enumerate's product catalogue.
• Share feature requests and customer feedback with Product and Engineering teams; be the voice of the customer.
• Identify upsell opportunities, support timely renewals and capacity expansion.
• Resolve customer queries, recommend solutions, and assist with escalations as needed.
• Collaborate with Sales to identify growth opportunities and coordinate with cross-functional stakeholders.