Client Services Officer
Entain
full-time
Posted on:
Location Type: Hybrid
Location: Wellington • New Zealand
Visit company websiteExplore more
About the role
- Deliver fast, friendly and confident support by responding to high-volume inbound enquiries across live chat, phone and email.
- Verify customers and manage accounts with accuracy, care and strong attention to detail, ensuring every interaction is captured clearly in our systems.
- Play an active role in identifying unusual activity, helping to spot fraudulent accounts, financial patterns and emerging trends.
- Champion Entain’s commitment to Safer Gambling by upholding our high standards and keeping our customers protected.
Requirements
- Deliver exceptional customer service, creating positive, personalised experiences for every customer.
- Communicate clearly and confidently, both in writing and verbally, across email, live chat, and phone.
- Pay close attention to detail to ensure customer account updates and requests are handled accurately and efficiently.
- Thrive in a fast-paced environment, showing adaptability, resilience, and a proactive approach.
- Collaborate effectively with your team, contributing to a supportive and positive work culture.
- Confidently use customer support tools and technology to deliver efficient, high-quality service.
Benefits
- Hybrid and Flexible Working: Work hard, play smart!
- Office Fun: Our Wellington office is game-ready with a pool table, dartboard, and sports on TV. Work’s never been this fun!
- Learning and Development: Unlock your potential with a wealth of opportunities to grow your skills and expertise.
- Celebrating Success: Join company-wide events that recognise and reward the achievements of our exceptional team.
- Passion for Sport and Racing: Experience the thrill with staff giveaways to sporting and racing events, reflecting our love for entertainment at the heart of everything we do.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer serviceattention to detailcommunicationadaptabilityresilienceproactive approachcollaborationsupportive work culture